Dental Office Supervisor

Dental Associates of CT•Danbury, CT

29d

About The Position

The Dental Office Supervisor plays a critical role in ensuring the smooth day-to-day operations of a dental practice. This individual oversees and manages the administrative and clinical staff, handles patient relations, ensures regulatory compliance, and supports the office manager in achieving overall practice goals. The Dental Office Supervisor is a leader who ensures that the office provides high patient care while maintaining an efficient, organized, and pleasant working environment.

Requirements

High school diploma or equivalent required
Proven experience in a dental office or healthcare setting, with at least 2-3 years in a supervisory or leadership role.
Strong knowledge of dental office procedures, patient management, billing, and insurance processes.
Excellent leadership, communication, and organizational skills.
Ability to manage multiple tasks simultaneously and work efficiently under pressure.
Proficiency with dental office software (e.g., Dentrix, Eaglesoft, or similar) and general office programs (e.g., Google Suite).
Strong interpersonal skills and positive relationships with doctors, staff, and patients.

Responsibilities

Work with the office manager to develop office policies, streamline workflows, and improve operational efficiency.
Work with the office manager to track and report key performance metrics, including patient volume, revenue, and expenses.
Supervise and coordinate the daily activities of dental assistants, hygienists, receptionists, and other administrative staff.
Lead, motivate, and support staff, ensuring each team member performs their job effectively and adheres to office policies and procedures.
Assist in conducting performance reviews, provide feedback, and help manage staff scheduling to ensure adequate coverage and minimize downtime.
Assist with staff training and development.
Oversee the scheduling of appointments for patients and ensure the practice runs on time.
Serve as a liaison between patients and the dental team, ensuring excellent patient satisfaction.
Address patient concerns, complaints, and questions in a professional and timely manner, striving to resolve any issues that may arise.
Ensure all patients have a positive experience from check-in to check-out, maintaining a warm and welcoming office environment.
Maintaining a professional and positive office atmosphere contributes to team morale and practice culture.