Dental Operations Manager

Hero Practice Services • Aurora, CO

3d • $66,000 - $80,000

About The Position

Hero Practice Services delivers quality dental, vision, and orthodontic care to
children in underserved communities at 30+ offices across seven states. Our core
values we live by are: integrity, mission driven, patient first, accountability,
compassion, and teamwork.

Working at Hero or one of its affiliated practices is both a career and a
calling. Join us – be a Hero!

We are currently seeking an Operations Manager to consistently achieve
financial, patient, and organizational goals by effectively leading a diverse
team of healthcare professionals within a pediatric dental, vision, and
orthodontic practice. This position will report to the Vice President of
Operations.

This position will be at-will, meaning either the employer or the employee may
terminate the employment at any time, with or without cause or prior notice.

Pay range: $66,000-$80,000/yr

Requirements

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

Nice To Haves

• Dental, vision, and/or orthodontic experience a plus

Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

What This Job Offers

• Job Type: Full-time
• Career Level: Manager