Dental Patient Relations Coordinator

Seva Dental Team•Grand Rapids, MI

10d

About The Position

At Grand Rapids Dental Team (part of Seva Dental Team), the front desk is not just a desk. It is mission control. 🚀 We are looking for a full-time Patient Relations Coordinator (PRC) who knows how to keep a busy dental office running smoothly while making patients feel genuinely welcomed, cared for, and confident from check-in to check-out. If you are organized, warm, fast on a computer, and know dental front office workflows, this could be a great fit. Why this role matters The patient experience is the foundation of everything we do. As our PRC, you are the first impression, the steady hand during a busy day, and the person who helps patients leave with clarity, confidence, and their next visit scheduled. You are the hub of the office and a huge part of what makes the practice successful. What You’ll Do You will help create an excellent patient experience while keeping the front office organized and on track.

Requirements

Strong computer skills and confidence learning systems quickly
Ability to multitask in a fast-paced environment
Professional, positive, service-focused attitude
Team player who works well with others
2+ years of experience in a direct customer-facing role
Experience with insurance verification, posting insurance and EOBs required

Nice To Haves

Dental office experience preferred
Familiarity with dental practice management software is a plus

Responsibilities

Answering patient calls throughout the day
Scheduling and confirming appointments
Checking patients in and out
Verifying patient insurance benefits and eligibility prior to appointments
Reviewing and documenting patient financial and insurance responsibility with 100% accuracy
Collecting payments for services performed
Managing the daily patient schedule
Reaching out to patients due for treatment or hygiene visits
Using scheduling tools to fill cancellations and past-due appointments
Following up on outstanding and past insurance claims as needed
Posting insurance payments and EOBs accurately
Collecting past-due balances
Supporting the team during morning huddles and throughout the day