Department Manager I - Ambulatory

Cleveland Clinic•Coral Springs, FL

About The Position

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Join Cleveland Clinic Florida Coral Springs where research and surgery are advanced, technology is leading-edge, patient care is world class, and caregivers are family. Cleveland Clinic Florida Coral Springs offers a wide range of specialty care and ambulatory surgical services to the residents in Coral Springs, north Broward and southern Palm Beach County. Here, you will build a rewarding career while making meaningful differences in patients' lives every day. Cleveland Clinic Florida is looking to add a Department Manager I to the team who will oversee the entire ambulatory footprint for Weston Hospital along with two Weston Medical Office Buildings with providers from varied specialties including Cancer, Neurology, Cardiology, and Rehabilitation. In this role, you will standardize workflows to reduce barriers to achieving metrics, involve yourself in caregiver escalations, and work through HR processes regarding staffing, performance and patient experience. It will be your goal to ensure that caregivers and providers have the support, tools, and resources to help meet patient needs, requiring this caregiver to be emotionally intelligent, wanting change, and driven for results. Through this opportunity, you will find various development programs and courses, allowing you to expand your breadth of capabilities at an elite healthcare organization. A caregiver in this position works Monday-Friday from 8:00AM – 5:00PM. Availability to virtually support teams on Saturdays will be required, as needed. A caregiver who excels in this role will: Manage department operations and personnel. Complete staffing, training, workflow analysis and performance management. Manage staffing to ensure appropriate allocation and compliance with goals and objectives. Monitor quality and financial performance. Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards. Recommend enhancement and cost-saving strategies. Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application. Develop, monitor and implement programs to enhance customer service, develop skills and improve scope of service. Analyze programs and make improvements. Participate in manager meetings and relevant committees as assigned by Director.

Requirements

Associate’s Degree and three years of team lead, supervisor or manager experience OR High School Diploma/GED and five years of experience OR Bachelor’s Degree and one year of experience
Manual dexterity sufficient to operate office equipment.
May require extended periods of sitting, standing and walking.
Must be able to walk to attend meetings; must have normal or corrected vision to normal range.
Ability to clearly communicate by phone and in person.
Follows Standard Precautions using personal protective equipment as required for procedures

Nice To Haves

Bachelor’s Degree in Health Administration, Business Administration or a related field
Healthcare experience

Responsibilities

Manage department operations and personnel.
Complete staffing, training, workflow analysis and performance management.
Manage staffing to ensure appropriate allocation and compliance with goals and objectives.
Monitor quality and financial performance.
Ensure compliance with government health regulations, JCAHO guidelines, quality requirements and customer service standards.
Recommend enhancement and cost-saving strategies.
Resolve interdepartmental issues to ensure consistency in quality, procedure and policy application.
Develop, monitor and implement programs to enhance customer service, develop skills and improve scope of service.
Analyze programs and make improvements.
Participate in manager meetings and relevant committees as assigned by Director.