Department Manager- UK Bookstore Starbucks Cafe

Barnes & Noble Education•Lexington, KY

9d•Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our BNC Starbucks Licensee Cafe. In the Cafe you will lead and direct team members within the cafe in the preparation of drinks and food and in increasing customer loyalty and sales. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service throughout the store.

Requirements

2+ years’ experience in a retail service setting as a manager or a graduate of the Best Seller Program.
High school diploma/GED required.
High-energy, friendly personality, with strong communication skills to interact with a variety of people.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.

Nice To Haves

Previous food handling experience preferred.

Responsibilities

Manage daily activities of the cafe by leading and training team members to service our customers
Ensure the availability, freshness, and quality of products
Drive sales and promotions
Provide outstanding customer service
Enforce safe food handling and loss prevention practices
Ensure the cleanliness and maintenance of the cafe
Spend the majority of your time in the cafe preparing food/drinks, modeling exceptional customer service by greeting customers, answering questions, recommending products and providing daily support, direction, and guidance to team members.
Assign work and provide focused direction to café team members to ensure the set up and restocking of displays, wrapping, labeling, dating, and rotating food items for sale is executed daily.
Resolve customer issues and complaints and escalating to senior management when necessary.
Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards.
Manage the inventory, stock, and rotation of perishable items.
Operate equipment, troubleshoot breakdowns, maintain supplies and perform preventive maintenance.
Replenish customer service stations, order/receive supplies or products, and take out trash.
Assist with processing sales transactions and/or with training team members to complete transactions.
Conduct regular meetings with team to provide feedback on sales and upcoming promotions.