Department of Disability and Aging Services Case Manager (DAS CM)

Openhouse • San Francisco, CA

12d • $30 - $36 • Hybrid

About The Position

The DAS Case Manager provides comprehensive, client-centered case management services to LGBTQ+ older adults and adults with disabilities experiencing housing instability, health concerns, and complex psychosocial challenges. This role includes in-person services at our offices and home visits throughout San Francisco. The Case Manager partners with clients and their support networks to develop strengths-based care plans, coordinate services, advocate during crises, and monitor progress to ensure clients remain safely housed and connected to needed resources. This is a highly relational, community-based role for someone who brings clinical judgment, housing systems knowledge, and a deep commitment to LGBTQIA2S++ affirming and trauma-informed practice.

Requirements

• 1–3 years of experience working with older adults and/or adults with disabilities
• One year of demonstrated case management experience in community health, aging services, or homeless services systems
• Knowledge of housing, medical, and psychosocial issues impacting LGBTQ+ older adults
• Strong communication skills with clients, caregivers, and interdisciplinary teams
• Ability to manage documentation and meet contract reporting requirements
• Ability to travel locally throughout San Francisco for home visits
• Fluency in English
• Valid California driver’s license in good standing required
• Proof of current auto insurance (if using personal vehicle)
• Satisfactory Motor Vehicle Record (MVR) review required
• Successful completion of a background check (criminal history and driving record), in compliance with California law and San Francisco Fair Chance Ordinance
• Must be able to travel locally to meet with clients offsite.
• Must be able to operate a computer and other common office machinery such as a copier/printer up to eight hours/day daily.
• Must be able to work in a shared office space, with moderate levels of noise.
• Ability to safely operate a motor vehicle and transport clients in a respectful, trauma-informed, and culturally responsive manner.
• Ability to assist clients entering and exiting a vehicle when appropriate (within safe practice limits).
• Ability to travel throughout San Francisco and surrounding areas as needed.

Nice To Haves

• Bachelor’s or Master’s degree in social work, psychology, counseling, gerontology, or related field
• Experience in motivational interviewing, behavioral health, or advocacy
• Familiarity with Medicare, Medi-Cal, IHSS, and behavioral health systems
• Experience with government-funded case management systems
• Multilingual proficiency
• Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
• Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.

Responsibilities

• Client Assessment & Care Planning
• Care Coordination & Advocacy
• Documentation & Reporting
• Team Collaboration & Professional Development
• Client Transportation
• Conduct intake, assessment, and enrollment for eligible clients
• Develop client-centered strengths-based care plans
• Coordinate and authorize services based on assessed needs
• Conduct quarterly home visits and monthly client contacts (minimum)
• Complete annual reassessments and discharge planning
• Coordinate housing, medical, behavioral health, and social services
• Advocate during crisis situations related to housing or health
• Collaborate with community providers and public benefits systems (Medi-Cal, IHSS, Medicare, etc.)
• Partner with DAS centralized intake for referrals
• Maintain timely, accurate case notes and service documentation
• Enter and update required information in DAS OOA GetCare database
• Submit monthly units of service reports to meet contract deliverables
• Participate in weekly case conferences and team meetings
• Attend supervision meetings and external clinical consultation
• Engage in continuing education and training
• Provide transportation support to housing, medical, or benefits appointments as part of care coordination
• Ensure client dignity, safety, and confidentiality during transport
• Follow all Openhouse vehicle use and safety policies

Benefits

• Health insurance (full-time employees)
• Dental, vision, and long-term disability insurance (full & part-time employees)
• 18 paid holidays
• 18 days paid vacation annually (prorated for part-time employees)
• 1 paid wellness day per month
• 401(k) with employer match (after one year)
• Employee Assistance Program (EAP)
• Commuter benefits
• Legal name and gender change benefit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level