Deployment Engineer - New York

Mashgin • New York, NY

5d • $105,000 • Remote

About The Position

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional. Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more. We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable. Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place. Position Summary This is a remote, intermediate-level position where you will be responsible for the deployment and installation of our technology and hardware across the country, and handling customer support tickets and calls. You will be serving a key role ensuring that projects are completed on time and that our customers are successful with Mashgin. Excellent technical ability, communication skills, and problem solving are critical to this role. You will work directly with the product engineers in addition to our users, customers and their clients. This role requires someone to be based within the greater New York City area.

Requirements

• Bachelor’s Degree (or equivalent experience).
• Ability and desire to travel frequently.
• Self-starter who is comfortable getting the job done without much assistance.
• Relentlessly resourceful, always thinking outside the box to solve complex problems.
• Strong communication skills.
• Ability to lift 50 pounds or more.

Nice To Haves

• Preferred: prior IT or tech repair experience.
• Experience with ServiceNow
• Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.

Responsibilities

• Traveling the country launching new locations and helping customers (50-75% travel is expected).
• Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
• Respond to customer escalations and inquiries, when needed seeking partners to assist.
• Maintain a subject-matter expert level of knowledge of deployment systems and software.
• Installing kiosks to ensure our customers and clients are set up for success.
• Planning and preparing for deployments.
• Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Benefits

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
• Excellent health, dental and vision insurance for you and your dependents
• 401k plan
• Flexible PTO policy
• Competitive salary and options in a small, rapidly scaling company
• Pet insurance for your fur babies
• Voluntary life insurance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level