Deployment Lead

Treeswift Inc•New York, NY

About The Position

This role is a combination of customer success and product; in this role you will – Lead deployment and expansion at our most critical customers. On a day-to-day basis this can mean everything from training users on our existing platform, defining granular project requirements, tracking ongoing deliveries and presenting project findings to executives. Beyond the day-to-day you will grow our impact and footprint at the customer by identifying opportunities for expansion and aligning our work against those. Scope and develop product features in collaboration with our engineering and product teams. As an early stage company all our customers are our de facto design partners. Our work with them shows us what we need to improve in our existing platform and what doesn’t exist that should. In this role, you will be the closest to the customer and as a result play a major role in our product development. From small feature improvements to entirely new use cases, you will build a deep understanding of our customers, share that knowledge broadly within our team and collaborate with engineering to develop solutions.

Requirements

4+ years of professional experience
Demonstrated comfort with ambiguity and excitement to work in an extremely high-autonomy role in an early stage environment.
Excellent communicator across a wide breadth of stakeholders. You are comfortable giving a training to a large group of users one-minute and preparing a presentation for a room full of executives the next.
Experience in a highly technical environment, such as software development, robotics, engineering or finance. You don’t need to be able to code, but you are comfortable with data and quickly coming up to speed on new technical concepts.

Nice To Haves

Prior experience at a SaaS software company
Prior experience working with utilities, energy sector or other sectors with large field work component

Responsibilities

Lead deployment and expansion at our most critical customers.
Train users on our existing platform
Define granular project requirements
Track ongoing deliveries
Present project findings to executives
Grow our impact and footprint at the customer by identifying opportunities for expansion and aligning our work against those.
Scope and develop product features in collaboration with our engineering and product teams.
Build a deep understanding of our customers
Share that knowledge broadly within our team
Collaborate with engineering to develop solutions.