Deployment Strategy Operations Lead

Planhat • New York, NY

16h

About The Position

We’re not looking for a traditional Ops person. We’re building the operating system for how Planhat deploys, scales, measures, and evolves customer outcomes in the age of AI. This role owns the programs, analytics, and systems that turn our Customer methodology into something structured, measurable, and repeatable — across post-sales and deployment. You’ll sit at the intersection of strategy, AI, systems, and execution. If you like building the machine behind high-performance teams, keep reading.

Responsibilities

• Own Strategic Deployment Programs
• Turn strategy into structured programs with clear success metrics
• Define workflows, ownership, reporting, and automation
• Ensure these programs are actually used (not just documented)
• Continuously refine based on performance data
• Own CS Analytics & Reporting
• Build reporting frameworks for CS effectiveness and customer outcomes
• Define leading indicators (not just lagging ones)
• Operationalize AI-driven insight into performance
• Partner with Revenue leadership to turn insights into actions
• CRM & Systems Ownership
• Ensure data quality across customer lifecycle
• Improve system design and architecture
• Reduce manual work through automation
• Own some part of CRM hygiene and structural integrity

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed