Deployment Systems Engineer

Relay • Raleigh, NC

1d • Hybrid

About The Position

Relay is transforming the physical world into a searchable, actionable data asset. We’ve moved beyond

Requirements

• Technical Systems Expertise: You have a deep understanding of enterprise networking (Wi-Fi 6, Cellular Systems (DAS, Private and Public Wireless), RF propagation, MAC whitelisting, firewall rules) and physical facility infrastructure (power loads, low-voltage cabling).
• The Quarterback Mindset: You are a master of logistics and project management. You can look at a complex deployment involving hardware manufacturing, software integration, and physical construction, and align all moving parts to a single "Go-Live" date.
• Executive Presence: You are comfortable putting on a hard hat to walk a steel mill with a Plant Manager, and equally comfortable sitting in a boardroom talking security protocols with an IT leader.
• Hardware / IoT Experience: Previous experience deploying physical hardware, AV equipment, enterprise networking gear, or IoT sensors at a massive scale.
• Cross-Functional Fluency: You know how to draw clear boundaries. You know when a problem requires an FDE (software/code) vs. when it requires CS (user adoption and workflow training).
• Willingness to Travel: This role requires being on the ground at massive industrial and hospitality sites to ensure technical readiness, with 75% travel.
• Minimum of 3 years professional experience in a fast-paced environment.

Responsibilities

• Quarterback Enterprise Deployments: Act as the primary technical project leader from the moment a massive deal closes to the moment the devices are powered, connected, deployed at the customer. You are responsible for handing off from Solutions Engineering, coordinating activities with Customer Success, and developing an implementation plan for Forward Deployed Engineering.
• Infrastructure & Network Engineering: Conduct site audits to ensure the customer's IT and physical infrastructure is ready. You will assess Wi-Fi and cellular network capacity for Relay's Steady Link™ technology (simultaneous redundant Cell + Wi-Fi connectivity), manage firewall configurations, and calculate the electrical amperage and power drop requirements for installing massive charging stations.
• Direct Technical Resources: Identify when custom software development is required (e.g., integrating Relay with a customer's ERP or IoT sensors) and deploy our Forward Deployed Engineers (FDEs) to execute the coding, ensuring their work aligns with the physical rollout timeline.
• Hardware Logistics & Staging: Coordinate with our Supply Chain team to ensure thousands of MIL-STD 810H, IP68/69K devices are provisioned, staged, and shipped to meet our 48-hour operational SLAs.
• Build the Onboarding Center of Excellence (CoE): Play a foundational role in building our Onboarding CoE. You will create repeatable technical deployment playbooks that optimize Time-to-Value (TTV) and lower COGS across diverse segments like Steel, Specialty Logistics, and Hospitality.

Benefits

• 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability, and Life Insurance benefits for you and those who depend on you
• Generous Paid Time Off
• 401(K) Savings Plan + Company Match
• Baby Cash Reward + Paid Parental Leave
• Wellness Perks, including a world-class onsite fitness center with instructor-led classes + locker room, as well as endless outdoor amenities, whether tennis, basketball, cycling, or pickleball is your jam
• Free Snacks and Fun Times
• Latest tech, standing desks, and all the accessories and software you need to succeed in your role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed