Deposit Operations Specialist I

NASB Financial Inc.•Kansas City, MO

74d•Hybrid

About The Position

Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we seek extraordinary individuals with the talent and passion to help us bring those dreams to life. Are you looking for a fulfilling career with a dynamic company culture, growth opportunities, and the chance to make a real impact? At North American Savings Bank (NASB), we pride ourselves on delivering top-notch customer service and financial solutions to support our customers achieve their dreams, whether it's buying their first home or planning for retirement. We believe exceptional customer service starts with an outstanding work culture that rewards hard work, provides the right tools for success, and values a healthy, happy team. With over 92 years of success and continued growth, NASB is seeking new team members eager to grow with us! We are currently looking for a Deposit Operations Specialist to join our Deposit Services team. Job Summary The Deposit Operations Specialist is a phone-based position. The ideal candidate must be comfortable working by phone utilizing excellent customer service, attention to detail, and problem-solving skills. This role works within the Deposit Services Department which provides assistance to customers and branch personnel via telephone and digital channels. The department administers all back-office deposit processes for NASB, including item processing and ACH, debit, digital, and online banking support, CIP oversight, IRA administration, online account opening management, research and adjustment services, deposit account collections and legal processing.

Requirements

A minimum of 1-year of Customer Service experience required.
Bank deposit operations experience preferred.
Excellent customer service skills
Strong written and verbal communication skills
Demonstrated problem solving ability.
Strong organizational skills and ability to multi-task.
Credit and Background check is required.
Ability to work under pressure and meet deadlines.
PC skills and experience with MS Office Word and Excel

Nice To Haves

Bank deposit operations experience preferred.

Responsibilities

Responsible for a taking a high volume of inbound calls with occasional outbound calls.
Provides excellent customer service to external and internal customers.
Resolve customer issues efficiently and effectively.
Assists customers with account inquiries.
Understands and explains deposit products and services.
Performs data and monetary maintenance on accounts and customer records.
Cross-train and backup other processes and tasks within Deposit Services Department, as assigned.
Responsible for processing all incoming ACH, Check Adjustments, Stop payments, Reg E Opt-In Requests, Reconciliation of GL's, and other duties as assign.
The hours of this position will be Monday through Friday, 8:30 am to 5:00 pm and some Saturdays, 9:00 am to Noon.

Benefits

Comprehensive health insurance options including medical, dental, and vision coverage.
401(k) retirement plan with immediate employer match.
Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
Exclusive mortgage and banking benefits.
Paid holidays, volunteer time off, and free parking at NASB facilities.
Employee referral bonuses and internal training programs to help reach your career goals.
This position will be based out of our corporate office, with flexibility for remote work one to two days per week.

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