Deposit Operations Specialist/IRA Assistant

Blue Sky Bank•Tulsa, OK

4d•Onsite

About The Position

A Deposit Operations Specialist/IRA Assistant performs a wide variety of duties in the Deposit Operations Department to include various daily tasks related to the day-to-day operations of the Bank as well as handling functions that have a regulatory, monetary, and potential reputational risk impact. These tasks are time sensitive and must be adhered to as per all Bank policies and procedures.

Requirements

Education: High School Diploma or GED.
Experience: 1-3 years of related bank experience.
Valid driver's license, proof of insurance, qualifying motor vehicle record report, and reliable transportation.
Knowledge and understanding of the banking industry, practices, and principles.
Excellent customer service skills.
Accurate calculation of figures, numbers, and amounts typical of those in the banking industry.
Strong computer skills and working knowledge of Microsoft Office.
High level of professionalism and integrity.
Flexible, adaptable, and willing to continuously learn.
Strong analytical and problem-solving abilities.
Excellent written and verbal communications skills.
Ability to work both independently and as part of a team.
Exceptional organizational skills, with the ability to prioritize and execute multiple tasks and projects simultaneously.
Strong work ethic and attention to detail.

Nice To Haves

AAP certification, preferred. (If not certified, must be willing to begin AAP certification within one year and successfully obtain the certification).

Responsibilities

Maintains the confidentiality of the Bank’s customers.
Performs daily review and balancing of Deposit Operations reports.
Handles overdrawn Account Reporting and Overdrafts over 60 days working closely with Chief Operations Officer.
Handles Virtual Vault Balancing relating to Cannabis.
Monitors and addresses all non-post, stop pays, positive pay, and NSF items on a daily basis.
Processes foreign items (collection items).
Processes daily reports and settlements as delegated by the Deposit Operations Manager.
Handles the exceptions of positive pay items from X9 files and ACH Alerts.
Handles the transfer of electronic funds through ACH and Wire transfers.
Processes International Items.
Processes chargebacks, ACH items, returns and corrections.
Verifies that all wires are in compliance with Bank policies and procedures.
Reports discrepancies immediately to the Deposit Operations Manager and assists in clearing discrepancies.
Processes daily account maintenance verification in accordance with Bank’s policies and procedures.
Handles the approval of non-over the counter deposits (i.e. ATM Deposits).
Assists as needed and works closely with the Deposit Operations Fraud and Regulation E Specialist including but not limited to: Reviews Online Banking (OLB) emails; e-Statements; Bill Pay support; New Form Submissions; Assists with all ATM matters including but not limited to maintenance and research; Reviews and process mobile deposits.
Works closely with Treasury Management team.
Remains current on and adheres to all regulatory requirements and training.
Works as a member of a team to accomplish the Bank’s Deposit Operations Goals.
Provides back up to all other Deposit Operations Specialists.
Assists the Depositions Operations IRA Specialist in handling Individual Retirement Accounts (IRA), Health Savings Accounts (HSA), and Coverdell Education Savings Accounts (CESA). Serves are the secondary point of contact for these accounts and offers guidance on account options for customers.
Provides secondary support to the Deposit Operations IRA Specialist, including assisting with Individual Retirement Accounts (IRA), Health Savings Accounts (HSA), and Coverdell Education Savings Accounts (CESA) inquiries, documentation, maintenance, contribution and distribution processing.
Assists with responding to IRA group email questions and customer inquiries and serves as backup for IRA-related operational tasks such as account verification, maintenance review, and coordination with Retail Banking on IRA matters.
Adheres to IRS rules and regulations, ensuring uninterrupted service during the Deposit Operations IRA Specialist’s absence.
Follows and adheres to all Bank policies and procedures including those contained in the Employee Handbook.
Recognizes red flags, scams, fraud, phishing, etc.
Stays current on applicable banking regulations and security procedures and practices to prevent fraud or other bank losses and to comply with regulatory requirements.
Performs responsibilities during Bank hours by being physically present in the Bank an average of 40 hours each week based on business needs.
Travels between branches as needed.
Performs other responsibilities as assigned by management.