Deposit Operations Specialist - Hatch Bank
About The Position
The Operations Specialist will support the Loan and Deposit Operations team through the successful execution of the Fintech lending strategy set forth for Hatch Bank. This cross-functional position will be exposed to many facets of operations including program reconcilement, GL balancing, ACH and Wire audits, tracking of weekly and month-end network settlement processing, and other critical functions as needs evolve. The ideal candidate will be flexible with strong interpersonal skills as developing strong working relationships with members from the compliance, accounting, and technology teams will be critical to support new and existing fintech relationships.
Requirements
- High School Diploma or GED required
- 3+ years of experience in credit card industry, banking, or financial services
- Ability to prioritize competing tasks
- Self-driven and detail oriented
- Excellent written and verbal communication and interpersonal skills
- Ability to work successfully with wide variety of people in a team environment
- Advanced computer skills in Microsoft Office (i.e. Word, Excel and Outlook)
- Strong analytical skills
- Knowledge of Bank Secrecy Act, Patriot Act, OFAC rules, NACHA procedures and deposit regulations, including Regulations CC, DD, E, and Z.
Nice To Haves
- Experience with third-party fintech relationships and/ or core processor relationship management
- Specific knowledge of back office deposit processing; and Treasury Management or Digital Banking experience also helpful.
Responsibilities
- Assist clients on various digital platforms supported by the Bank, including, but not limited to, online and mobile banking, mobile deposit, lockbox, wire transfers, ACH transfers, and credit cards.
- Ensures regulatory compliance, and is responsible for analysis, solution-oriented recommendations, and planning to meet the business needs of the organization.
- Review daily reports to ensure accuracy and compliance with policies, procedures, and regulatory guidelines.
- Participates in testing and implementation of software upgrades and enhancements including developing / performing test scenarios, analyzing / reviewing test results and approving process and procedure changes
- Assist with developing and conducting internal audits / quality control reviews of accounts, money movement, and review of daily teller journals.
- Work with other Bank employees to resolve client requests and discrepancies related to deposit operations. Research and analyze problems and provide resolutions in a timely manner.
- Work closely with internal and external partners to ensure that dependencies are known and planned for and that protocols are in place to ensure continuous uninterrupted support, including from critical third parties.
- Ensuring the completion of the daily deposit and credit operation functions (e.g., auto-payment functionality and handling, ACH funding and check processing, returned mail, exceptions, bill payment processing, dormant account monitoring and escheatment, statement rendering, garnishments, account research requests, account reviews and corrections, chargebacks).
- Assist manager to prepare for audits and examinations and work on other special projects as needed.
- Performs other duties as needed
Benefits
- We offer a competitive benefits plan including but not limited to Health, Dental, Vision, Life, Disability, 401K, Paid Time off, other ancillary benefits based on position
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
