Deputy Director, IT Infrastructure and Security

City of New York•New York City, NY

About The Position

Since 1917, the Teachers’ Retirement System of the City of New York (TRS) has been securing better futures for NYC educators. With a pension fund valued at approximately $123 billion, TRS serves over 274,000 members, providing them with retirement, disability, and death benefit services. At TRS, we seek dedicated professionals who are passionate about their work and committed to excellence. We pride ourselves on our member-centric culture, focused on delivering outstanding service and support to our members. The Deputy Director of IT Infrastructure & Security provides strategic and operational leadership for enterprise infrastructure, cloud platforms, and cybersecurity operations. Reporting to the Chief Technology Officer, this role ensuring reliability, scalability, and security of mission-critical systems supporting TRS’s mission to serve NYC educators and safeguard member data. The Deputy Director leads a team of infrastructure and security professionals, oversees hybrid cloud and on-premises environments, and drives modernization initiatives aligned with organizational growth and risk management objectives.

Requirements

10+ years in IT infrastructure with progressive leadership responsibility
5+ years leading infrastructure and/or security teams
Experience managing hybrid cloud environments (AWS and/or Azure)
Experience with enterprise architecture and modernization planning
Demonstrated leadership in 24x7 operational environments
Experience managing vendors and MSSP relationships
Required: CISSP (Certified Information Systems Security Professional)
Required: ITIL Foundation
Infrastructure: Windows Server, Active Directory, DNS, DHCP, IIS, Group Policy, virtualization
Networking: LAN/WAN design, routing/switching, firewalls, load balancing
Cloud Platforms: AWS (EC2, S3, VPC, IAM, CloudWatch), Azure (VMs, Storage, Active Directory)
Security Tools: SIEM, vulnerability scanners, endpoint protection, intrusion detection/prevention systems, EDR.
Monitoring: Site24x7, or similar infrastructure monitoring platforms
Strategic thinker with strong business alignment
Executive-level communication skills
Strong decision-making and risk management capabilities
Ability to lead through transformation and change
Must be permanent in the Computer Systems Manager title.
COMPUTER SYSTEMS MANAGER - 10050 Qualifications 1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or 2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or 4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Nice To Haves

CRISC (Certified in Risk and Information Systems Control)
C|CISO (Certified Chief Information Security Officer)
CCNA or CCNP (Cisco networking)
Microsoft certifications (MCSE, Azure Administrator, Azure Solutions Architect)
AWS Certifications (Solutions Architect, SysOps Administrator)

Responsibilities

Strategic Leadership - Develop and execute a 3-year enterprise infrastructure and cloud strategy
Align technology initiatives with business objectives and risk posture
Define and monitor KPIs related to availability, performance, cost efficiency, and security
Evaluate emerging technologies and recommend modernization initiatives
Infrastructure & Operations - Oversee 24x7 enterprise infrastructure operations (cloud and on-prem)
Ensure high availability, disaster recovery readiness, and business continuity
Lead infrastructure design across compute, storage, networking, virtualization, and cloud
Drive proactive capacity planning and performance optimization
Cybersecurity & Compliance - Integrate security-by-design principles across all infrastructure initiatives
Oversee MSSP partnerships and security operations
Lead vulnerability management, incident response, and risk mitigation efforts
Ensure compliance with regulatory, audit, and internal control frameworks
Leadership & Vendor Management - Lead and develop high-performing infrastructure and security teams
Manage vendor relationships, contracts, and SLA performance
Serve as executive escalation point for critical incidents