Design for Service Engineer II (Surgical Robotics)

Medtronic • North Haven, CT

2d • $84,000 - $126,000 • Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. Within Medtronic Surgical, we are expanding access to minimally invasive surgery through a growing portfolio of robotic and digital solutions. The Design for Service Engineer II is part of the Global Robotics Service Support (GRSS) organization and Design for Serviceability (DFS) team supporting the Hugo™ Robotic Assisted Surgery system. This role sits at the intersection of hardware, project, and requirements engineering with respect to service operations. It is ideal for an engineer who enjoys hands-on troubleshooting, managing and maintaining complex systems, and developing systems and processes from scratch.

Requirements

• Bachelor’s degree in Engineering (Electrical, Mechanical, Biomedical, or related discipline)
• Minimum of 2 years of relevant experience with a Bachelor’s degree OR 0-2 years of relevant experience with a Master’s degree
• Ability to work onsite in North Haven, CT a minimum of 4 days per week
• Ability to travel domestically and internationally (up to ~20%)

Nice To Haves

• Strong background in electromechanical and hardware troubleshooting, including PCB-level understanding
• Experience with robotic systems, large capital equipment, or complex electromechanical products
• Electrical Engineering background strongly preferred
• Experience working in product development, mechanical or electrical engineering, service/repair, integration/test engineering
• Familiarity with: Test equipment (DVMs, power supplies, safety analyzers, etc.) Linux-based systems Scripting languages such as Bash, PowerShell, Python Project management or issue-tracking systems such as Jira, Polarion, etc.
• Demonstrated ability to independently track schedules and deliverables for multiple projects or assets
• Comfortable operating with a high degree of autonomy and ownership
• Strong organizational, communication, and follow-up skills
• Self-starter who asks questions, takes initiative, and enjoys fixing things
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Service Design Transfer & Cross-Functional Partnership Serve as a technical liaison between R&D, Robotics Product Engineering (RPE/RPM), Field Service, and Service Operations Translate new product designs into field- and lab-ready service strategies, including FRU concepts, repair approaches, and tooling needs Capture and communicate Voice of the Customer (VOC) and internal service feedback to influence product and service design Contribute to service-related requirements, ideation, and business cases for tools, fixtures, and process improvements
• Hardware Troubleshooting, Failure Analysis & Depot/Lab Support Perform hands-on troubleshooting and failure analysis of complex electromechanical systems, including PCB-level hardware Set up, maintain, validate, and investigate issues related to test fixtures, service tools and processes, and Hugo robotic systems Partner with service depot teams to support repair process development and potential field conversion opportunities
• Lab, Fleet & Asset Management (System Ownership) Act as a point person for lab and system ownership, including managing, tracking, and maintaining internal robotic systems, parts, and tools Ensure accountability for returning systems and tools in working condition and coordinate repairs when issues arise Take a proactive role in developing tools and processes.
• Field & Internal Support Support escalations from internal teams and Field Service, including remote and occasional on-site support Travel as needed (typically 10–20%, domestic and international)
• Documentation, Training & Continuous Improvement Develop and improve service documentation, including hardware replacement procedures, troubleshooting workflows, or internal service training materials Lead or contribute to continuous improvement initiatives focused on reliability, service efficiency, and system readiness Ensure all work complies with Medtronic Quality System requirements and applicable regulations

Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package
• We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
• Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
• Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level