Design Program and Business Manager

JPMorgan Chase & Co. • Columbus, OH

17h

About The Position

Auto Lending is evolving fast—customers expect seamless, trustworthy experiences across complex operations. Join our design team to power that experience at scale, bringing strong collaboration, structure, and momentum to design work.
As a Design Program & Business Manager in Auto Lending, you will support the Head of Design by owning program management, tracking, and executive reporting for a team of designers. You’ll keep Jira and Confluence impeccably organized, translate ad hoc requests into structured plans, ensure controls are met, and coordinate executive-ready presentations. Thrive in ambiguity, move conversations forward, and help maintain momentum across multiple workstreams.

Requirements

• Previous experience in Design Operations, Program/Project Management, Business Management, or Account Management supporting product/design/tech teams.
• Tool proficiency: Jira and Confluence; Excel, PowerPoint; familiarity with Monday.com and SharePoint.
• Proven ability to deliver timely, executive-ready reporting and presentations; highly responsive and organized in ad hoc environments.
• Excellent written and verbal communication; able to read the room, ask clarifying questions, and capture accurate notes and actions.
• Strong attention to detail and data quality; sets and enforces tracking standards and hygiene across teams.
• Experience partnering with Risk/Compliance/Audit on controls, issue/risk tracking, and remediation
• Self-motivated, independent operator who manages multiple concurrent workstreams and maintains momentum in ambiguous conditions

Nice To Haves

• Experience in Auto Lending or consumer lending/financial services.
• Budgeting and forecasting experience; ability to build practical trackers and reporting cadences.
• Knowledge of Agile/Lean practices and OKRs; can translate strategy into operational artifacts and measurable outcomes

Responsibilities

• Maintain Jira hygiene; reconcile tracking across Confluence and Monday.com; create leadership dashboards and views tailored to Auto Lending and Design priorities.
• Translate ad hoc requests into structured plans with timelines, dependencies, and clear status; capture notes, decisions, and next steps.
• Build and coordinate executive-ready decks and artifacts; support town halls, strategy sessions, and design community forums.
• Ensure control adherence and audit readiness; drive program plans and operating rhythms; surface risks early and manage expectations.
• Partner with Finance on budgets, forecasts, and spend tracking; set up practical trackers, calendars, and checklists.
• Support headcount and recruiting operations (opening roles, scheduling, onboarding) and maintain collaboration sites and documentation; continually simplify processes

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed