Design Program Manager, Vice President

JPMorgan Chase & Co. • New York, NY

5d

About The Position

In this role, you will be working with designers, product owners, engineers,
content strategists, editors and researchers committed to designing customer-led
products and services.

As a Senior Design Program Manager on our Connected Commerce team, you will be
responsible for planning and managing the day-to-day workflow, processes and
reporting that support our growing digital design project work across Design and
Customer Experience (DCE).

Requirements

• 5 + years of project/program management experience
• Understanding of Product development lifecycle at scale
• Thorough understanding of Waterfall and Agile project methodologies
• Experience or familiarity with tools including Atlassian / JIRA / Confluence / Monday.com [http://monday.com/] / Figma
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently

Nice To Haves

• Digital design or product development; experience at design studio and/or large corporate environment preferred.
• Proven ability to collaborate cross-functionally and influence outcomes
• Flexibility/adaptability with ability to change direction based upon team and stakeholder priorities.
• Strong project management skills
• Passionate about creating customer-centric design

Responsibilities

• Oversee and management of a product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity management
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on Discovery Execution and Delivery, as well as concept readiness and artifact quality.
• Consult with design teams to develop a clear plan including size, scope, sequence and next steps for design activities
• Facilitate cross-impacted project discussions with multiple Design teams and stakeholders
• Collaborate closely with DCE, Product, Line-of-Business, Data and Analytics and Tech teams to understand the customer problem statement and desired outcomes to meet business objectives.
• Track projects to ensure milestones are being met and status is documented and updated regularly; produce reports as appropriate/requested
• Promote and champion of ongoing firm-wide and design team process improvement

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed