Deskside Support Analyst

Kforce • Irving, TX

76d

About The Position

The Deskside Support Analyst role performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact. You will provide VIP support of mobile devices for both onsite and offsite executive staff. You will also assist with laptop refresh of corporate devices.

Requirements

• Prior iPhone support experience
• Can work and resolve most escalated tickets
• Excellent verbal communication skills and the ability to explain technical information in layman's terms
• Excellent understanding of intra-department functions and operations
• Well organized with the ability to work under pressure and meet tight deadlines
• Capable of working in a fast-paced environment
• Ability to research and resolve issues
• Ability to perform repeated bending, standing and reaching
• Ability to occasionally lift up to 40 pounds
• Prior help desk experience preferred

Responsibilities

• Use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
• Manages tickets within ServiceNow for a variety of technical issues
• Uses experience and problem-solving skills to develop and improve processes and provides reports as required. Provides guidance to less experienced team members
• Provide White Glove support to executives
• Support mobile phone by resolving iPhone issues
• Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team
• As a Deskside Support Analyst, you will document daily assignments and inventory updates
• Stay customer focused and ensure end user receive top notch support VIP/White Glove experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees