Deskside Support Technician HCL
About The Position
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT-related issues.The contractor will assist end users in diagnosing and implementing desktop or laptop corrective actions.The contractor will perform the following:Interview Client end-user personnel to determine the problemCheck for the proper boot-up procedureCheck for proper operation of system devicesCheck the specific failure or problem reported by the userPerform software diagnostics to the extent allowed by the software vendorResolve the problem to include but not be limited to the following:Resolve device driver conflictsResolve software incompatibility issuesResolve software configuration issuesPerform Virus eradicationSet up user directoriesConfigure remote access servicesConfigure administration informationCreate and clear print queuesPerform network conductivity tests, including login, file access, and printingConfigure and test user directory synchronizationReload application using Client-provided software media.After resolution of the problem, test for full functionality, connectivity, access to server and printersObtain end-user confirmation that problem resolution is complete
Requirements
- 2-3 years of deskside support experience
- Strong understanding of EUC services
- Experience imaging devices with the corporate image provided
- Ability to troubleshoot PC/laptop software and hardware issues
- Knowledge and experience with WIN7, WIN10, Outlook, Office365
- Knowledge and experience with IOS and Android devices (specifically iPad)
- Basic networking knowledge and understanding of Active Directory
Responsibilities
- Interview Client end-user personnel to determine the problem
- Check for the proper boot-up procedure
- Check for proper operation of system devices
- Check the specific failure or problem reported by the user
- Perform software diagnostics to the extent allowed by the software vendor
- Resolve device driver conflicts
- Resolve software incompatibility issues
- Resolve software configuration issues
- Perform Virus eradication
- Set up user directories
- Configure remote access services
- Configure administration information
- Create and clear print queues
- Perform network conductivity tests, including login, file access, and printing
- Configure and test user directory synchronization
- Reload application using Client-provided software media
- After resolution of the problem, test for full functionality, connectivity, access to server and printers
- Obtain end-user confirmation that problem resolution is complete
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
