Deskside Technician II
About The Position
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Details: Depot Business hours of operation: 8:00 AM ñ 5:00 PM, Monday to Friday, ET. PC Lifecycle Service Functions : Siemens provided computers: Storage, configuration, kitting, and shipping services for Siemens- approved end users. Inventory management, with regular reporting to Siemens. Inventory will be tracked regularly and reported at a minimum of once a week using Siemensís asset tracking process and tools. PC Lifecycle Management Full lifecycle management in scope, including sourcing, staging, shipping of technology on an as- needed basis, as well as Siemens IT Asset Disposition (ITAD) vendor when required. Device wiping to be conducted using Siemens-approved methods Use Siemensís approved shipping and logistics processes Scope Inclusions : Facilitation of the staging, kitting, and deployment of Siemens-owned and managed endpoint hardware to Siemens End Users across the US , including onboarding and break/fix remediation. Swap, repair return to OEM or dispose of laptops What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making.
Responsibilities
- Provide hardware/software support services to onsite client including break/fix
- Implement virus detection and eradication procedures
- Diagnose end-user system failures and implement repair solutions
- Diagnose printer and other peripheral devise failures and implement repair solutions
- Troubleshoot network devices in order to ensure connectivity from the PC to the Network
- Facilitation of the staging, kitting, and deployment of Siemens-owned and managed endpoint hardware to Siemens End Users across the US , including onboarding and break/fix remediation.
- Swap, repair return to OEM or dispose of laptops
Benefits
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
