Deskside Technician (Tier 2)
About The Position
Provide Tier 2 desktop support (telephone, deskside, remote) to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Provision and de-provision equipment and accounts in support of end user on- and off-boarding. Support system refreshes, image new computers using a standard-image, and securely wipe hard drives upon deprovisioning. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Must have advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Experience troubleshooting core services (file, email, print, web, applications, and network). Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2.
Requirements
- Advanced technical understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices
- Experience troubleshooting core services (file, email, print, web, applications, and network)
Responsibilities
- Provide Tier 2 desktop support (telephone, deskside, remote)
- Provision and de-provision equipment and accounts
- Support system refreshes
- Image new computers using a standard-image
- Securely wipe hard drives upon deprovisioning
- Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM
- Escalates incident to the appropriate team when the incident cannot be resolved by Tier 2
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
