Desktop and Application Support Specialist

BRIDGEWAY BEHAVIORAL HEALTH SERVICES•Union, NJ

11d•$60,000•Onsite

About The Position

Provide end-user IT support for customers in a broad range of administrative, instructional and research environments. Recommend solutions to support IT needs. Onboard new faculty and staff. Train customers on basic functions of applications. Respond to support request calls and emails.

Requirements

Three to five years of experience in Microsoft Cloud technologies such as: Office 365, Azure AD, Exchange, SharePoint, Teams, OneDrive
Three to five years of experience providing remote Help Desk support.
Certifications are a plus (Microsoft preferred)
Desktop Support: 3 years
SharePoint: 3 years
Office 365: 3 years
Azure AD: 3 years
Teams: 3 years
Exchange: 3 years
Valid driver’s license required.
No more than one moving violation within the past 12 months
Vehicle required.

Nice To Haves

3+ years of hands-on experience with Office 365, Microsoft SharePoint, or Microsoft Exchange
2+ years real-word experience implementing production Azure analytics platforms.
MCSA and/or MCSE certification in Microsoft Office 365 preferred.
Azure certifications preferred.
Minimum 3 years of extensive Exchange/Exchange Online and Microsoft 365 implementation and support experience.
Provide overall Office365 security expertise including strong knowledge of Azure Active Directory.
Permissions (Azure Active Directory \ Security & Compliance Center \ Exchange Online)

Responsibilities

Maintain desktop and laptop equipment, peripherals, and other IT related hardware.
Diagnose, replace, upgrade and repair hardware issues.
Provide end-user application and software support.
Maintain Office 365 accounts, access, reconciliation, and licensing.
Maintain IT assets and equipment inventory.