Desktop Operations, Intern

Kaplan•Cypress, FL

3d•$15•Onsite

About The Position

About Kaplan Kaplan, a global leader in education, serves over 1 million students each year and partners with thousands of educational institutions and corporations across the world. Our mission is to give students an edge to advance their professional development through continuous growth, innovation, and empowerment. We are excited to invite highly motivated undergraduate students who want to make a difference, grow their knowledge and skill sets, and take part in a movement to broaden access to education. The Desktop Operations Intern will learn to provide exceptional customer service to Kaplan teams in a courteous, knowledgeable and timely manner. The intern supports the Desktop Operations team by providing timely, site-based technical assistance and hardware support. Proactively researches and resolves complex technical issues while ensuring the seamless installation and maintenance of personal computing technologies. Please note: This is a full time | paid ($15 hourly) | onsite internship in Fort Lauderdale, FL. The internship dates are: June 8th - August 7th In our 9-week, and paid program, interns can expect to work with a team of Kaplan employees on day-to-day functions and projects that contribute to company-wide business initiatives. While gaining comprehensive real world experience, interns will also engage through weekly small group meetings and workshops, designed around professional development, leadership, and direct networking with leaders across Kaplan.

Requirements

Active undergraduate student in their Sophomore, Junior, or Senior year
Demonstrated academic achievement
Excellent written and verbal communication skills
Enthusiastic and has a growth mindset, ability to successfully manage multiple tasks and priorities, adaptable, a critical thinker, organized and collaborative

Responsibilities

Engage and participate in leadership workshops covering topics such as: Mentorship, Professional Development, and Networking opportunities
Interns must be available for the 9-week program from June 8, 2026 - August 7, 2026
Create and design and a “Kapstone” project that will have a direct impact on the business
Interns must be available for the 9-week program from
Assist KNA Desktop Operations Technical Support Analysts in their day to day activities-including box shipment program and inventory auditing
Perform Regular checks of multimedia equipment
Perform regular equipment set up, breakdown, and other physical equipment moves ( up to 50 lbs)
Interact with customers and stakeholders to perform on site and remote hardware/software break fix troubleshooting
Engage with KNA Desktop Operations Team Members in regular team meetings
Report to assigned post at assigned schedule
Provide on-site customer service for customer interactions such as equipment drop of and pick up
Provide updates of activities to management as requested