Desktop Support Administrator

TEKsystems•Holtsville, NY

2d•$28 - $30•Onsite

About The Position

We are looking for a skilled Laptop/Desktop Administrator (L2) with hands-on experience in Windows and Linux environments. The role involves end-user support, system administration, asset management, and close collaboration with business teams to deliver reliable IT solutions.

Requirements

Knowledge of IT asset management and inventory systems
Basic understanding of networking concepts and server environments
Good documentation and ticket-handling skills
Strong communication and stakeholder management abilities

Responsibilities

Provide Level 2 support for Windows and Linux desktops/laptops, including hardware and software issues
Troubleshoot and resolve incidents related to desktops, laptops, and associated peripherals
Perform installation, configuration, and deployment of desktops and laptops using standard corporate images
Handle OS installation/reinstallation, upgrades, and patch management for Windows and Linux systems
Install and configure software applications as requested by engineering and business teams
Provide assistance in hardware and software procurement, including vendor coordination and recommendations
Manage on-site asset management, including hardware/software inventory, tracking, and disposal
Implement and maintain preventive maintenance programs for desktops and laptops
Monitor, update, and resolve assigned IT service requests and tickets within defined SLAs
Support daily IT operations including desktop support, basic data network troubleshooting, and server-related tasks
Perform Linux installation, configuration, and troubleshooting activities
Work closely with business stakeholders to understand requirements and deliver appropriate technical solutions