Desktop Support Analyst (3 Month Project)
About The Position
BOA is looking for desktop candidates to support the 2026 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500+ Summer Interns who will be working at BOA over the summer before returning to college. In the first few weeks of the project, the Desktop candidates will be profiling, installing and configuring laptops/desktops for the Summer interns. They will be installing proprietary applications and market data applications such as Factset and Bloomberg. Candidates do not need to have market data experience, but financial experience and large enterprise experience is a big plus. After the first few weeks they will be providing desk side support to the interns. Common issues that may come up revolve around: network connectivity, adding printers, email issues with Outlook and operating system troubleshooting on Windows 11. After this phase ends then the New Hire program will start. For the New Hire program, they will be doing the same function for about 450-500 plus New Hire employees. They will be performing the installs/profiling/configuration for about a month and then will provide desktop support to the new hires until the end of August. The location will be in midtown located on 42nd and 6th Ave. This is a 1st shift position with some potential for overtime. Candidates must be very professional and reliable and must be able to commit to a short term project. Candidates must have excellent communication skills. Please ask about any vacations they may have planned between May and August as anything more than a week will likely be an issue.
Requirements
- Desktop Support
- Outlook
- Windows 10
- Customer service
- Excellent t-shooting skills
- Professional
- Excellent communication and customer service skills
- Reliable
Nice To Haves
- Financial experience
- Large enterprise experience
Responsibilities
- Profiling, installing and configuring laptops/desktops for the Summer interns
- Installing proprietary applications and market data applications such as Factset and Bloomberg
- Providing desk side support to the interns
- Network connectivity troubleshooting
- Adding printers
- Email issues with Outlook troubleshooting
- Operating system troubleshooting on Windows 11
- Performing the installs/profiling/configuration for about a month
- Providing desktop support to the new hires until the end of August
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
