DESKTOP SUPPORT ANALYST - MAGEE GENERAL HOSPITAL

South Central Regional Medical Center • Magee, MS

17d • Onsite

About The Position

Supports and enhances the end‑user computing environment for SCRMC. Installs and supports hardware/software, performs upgrades, manages mobile devices, troubleshoots issues, documents requests, and ensures high‑quality technical support.

Requirements

• Prefer prior IT enterprise experience
• Microsoft desktop certifications preferred
• Level classification based on healthcare experience, certifications, experience, and education

Nice To Haves

• Certifications in Microsoft desktop products
• Experience with enterprise environments
• Healthcare IT experience

Responsibilities

• Resolve hardware/software issues
• Coordinate with off‑premise vendors
• Participate in on‑call rotation
• Deliver excellent customer service
• Communicate effectively
• Demonstrate initiative and ownership
• Work outside normal hours as needed
• Image workstations and add to domain
• Troubleshoot web/email/Office issues
• Escalate to Tier 2/3
• Maintain security and compliance (SCRMC IT, HIPAA)
• Identify automation opportunities
• Research tools/best practices
• Close tickets promptly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed