Desktop Support Specialist 2
About The Position
Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Want to be a member of a high performing team who works towards a common goal and supports each other? Do you like your workdays to go by quickly? Do you enjoy hands-on with computers, solving challenges and helping others? If so, this job may be the one for you! You will provide day-to-day technical support to employees and possibly VIPs in support of their computing environment and the Manufacturing environment. Recommend hardware and software solutions, including new acquisitions and upgrades. You will install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity. Heavy focus on the provisioning, upgrading, and deprovisioning of computers and accessories. You will maintain passwords and ensure data integrity and file system security for the end-user computing environment. You will communicate technical information to other employees. You contribute technical and procedural knowledge to the Knowledge Base. You will take on projects and other duties as needed. On-call for the Manufacturing environment is possible.
Requirements
- A passion for helping people, ensuring that their computer works great!
- A great team player, prioritize the team over yourself.
- Willing to go above and beyond, put yourself in situations that may not always be comfortable.
- Typically requires a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
Nice To Haves
- Experience or some of the following certificates: CompTIA A+, Google IT Support Certificate, and HDI Desktop Support Technician (HDI-DST).
Responsibilities
- Provide day-to-day technical support to employees and possibly VIPs in support of their computing environment and the Manufacturing environment.
- Recommend hardware and software solutions, including new acquisitions and upgrades.
- Install, configure, and troubleshoot laptops, desktops, workstations, related peripherals, and network connectivity.
- Heavy focus on the provisioning, upgrading, and deprovisioning of computers and accessories.
- Maintain passwords and ensure data integrity and file system security for the end-user computing environment.
- Communicate technical information to other employees.
- Contribute technical and procedural knowledge to the Knowledge Base.
- Take on projects and other duties as needed.
- On-call for the Manufacturing environment is possible.
Benefits
- A front row seat to life changing CGM technology.
- Learn about our brave #dexcomwarriors community .
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
