Desktop Support Specialist

TSI, Inc. • Shoreview, MN

9d • $54,000 - $57,000

About The Position

Do you want to help to make the world a better place? Join our team! At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer’s problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.

Desktop Support Specialist at TSIUnder general supervision, provide first point of contact technical service for all locations involving desktop, server, printer hardware, and software support. Provide support via onsite, interoffice communication, phone, email, and chat.

Requirements

• Associate’s Degree in computer science or related field
• 1+ year experience supporting Windows based computers in a medium size (200-300 computers) environment
• Knowledge: Microsoft Windows, Microsoft Office 365 application suite, Microsoft SharePoint, network printers, audio/visual systems and concepts
• Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.

Nice To Haves

• Knowledge: CompTIA A+ certification, Apple IOS

Responsibilities

• Install, configure, and support all desktop/laptop computers and peripherals for all locations worldwide; coordinate with IT vendor suppliers to obtain repair parts, consumables, and technical support
• Develop and deploy desktop operating system images
• Perform basic Active Directory administration by creating users, groups, and other objects as necessary; perform basic Email administration on Exchange on premises and Exchange Online and other Office 365 admin as required
• Participate in large scale IT and business projects that involve desktop/laptop computers and associated peripherals
• Use desktop protection tools like anti-virus to prevent, detect, and remove malicious software infections
• Provide a high level of customer service to IT system consumers
• Partake in off-hour/weekend support rotation via pager or cellular phone
• Complete other assignments and special projects as requested

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off Program: Paid time off, paid holidays, and paid floating holidays.
• Other Benefits: Life insurance, employee assistance program (EAP), and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree