Desktop Support Technician II

LULUS FASHION LOUNGE LLC • Los Angeles, CA

2d • $34 - $36 • Onsite

About The Position

The Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques. This role serves as the primary point of contact for end-user IT Help Desk tickets. All Desktop Support Technicians report to the IT Manager, Support. What You'll Do

Requirements

• 2+ years of relevant experience
• Comfortable with ticket tracking systems
• Prior experience in customer service
• Excellent understanding of computing concepts
• Good understanding of computer networks
• Good understanding of system administration
• Great written and verbal communication skills
• Operating Systems: Windows, macOS, Linus, iOS, Android
• Ability to work on-site at a Lulus' location (this is not a remote position)

Nice To Haves

• Technical certifications
• Experience with technical writing
• Experience with various common software products (0365, Okta, Slack, etc.)

Responsibilities

• General hardware and software support
• Advanced technical troubleshooting with local & remote users
• Process Help Desk tickets and aid in the proper flow of ticket queues
• Heavy communication directly with customers when processing tickets
• Delegate/Escalate tickets to others as needed
• IT asset and inventory management in the asset database

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed