DESKTOP SUPPORT TECHNICIAN

Stillaguamish Tribe of Indians

12h

About The Position

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users and Tribal Network staff. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment.

Requirements

• Ability to receive and comply with verbal directives.
• Ability to interact in a positive demeanor under pressure conditions.
• Ability to adapt to fluctuating levels of customer service requests.
• High school diploma or GED required
• A+ Certified with at least 3 years’ experience as a computer technician
• Effective oral and written communication skills, excellent interpersonal skills
• Must successfully pass a background check and pre-employment urinary analysis
• Must be licensed and able to drive to locations in North Snohomish County
• Must be a licensed and insurable driver.

Nice To Haves

• AA degree or combination of education and experience.

Responsibilities

• Diagnose and repair computer system hardware.
• Support staff with desktop hardware, software and applications.
• Work with Systems/Network administrator on supporting infrastructure.
• Roll out hardware and software to ensure optimal deployment of resources.
• Plan, implement, and support desktop upgrades/installations/patching.
• Install and troubleshoot desktop applications/operating systems in a Windows environment.
• Assist with technology planning through ongoing research.
• Training staff on desktop applications and operating systems.
• Documenting workload and environment based on requirements.
• Ability to manage workload and multitask under pressure to meet deadlines.
• Occasional overtime and/or off hour work when required.

Benefits

• Medical, Dental, Vision available on 1st of month after hire date - choose either a PPO or HDHP with a Health Savings Account.
• Paid Time Off (PTO) earned to plan for future paid days off from work.
• Parental Leave
• 401(k) retirement with generous company match.
• Holiday Bank hours
• Discounts at 210 Cannabis Co and Angel of the Winds Casino Resort plus 20 cents off per gallon at Angel of the Winds Fuel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED