Desktop Support

TEKsystems•Omaha, NE

2d•$17 - $26•Onsite

About The Position

We are seeking an experienced Windows 10/11 Deskside Support Technician to provide onsite technical support for a growing corporate office environment. This role involves direct end-user support, hardware/software troubleshooting, workstation deployments, asset management, and participation in steady-state deskside operations. The ideal candidate has strong customer service skills, corporate support experience, and the ability to work both independently and as part of a technical team.

Responsibilities

Provide hardware and software break/fix support for Windows 10/11 systems.
Perform IMAC services: Installs, Moves, Adds, and Changes.
Image, configure, and deploy systems in support of break/fix and new setups.
Support common peripherals (printers, monitors, keyboards, mice, etc.).
Install customer-approved software outside the standard base image.
Troubleshoot end-user issues related to network adapters, wireless, and VPN connections.
Asset tagging and documentation.
Asset recovery and proper disposal according to internal procedures.
Package and prepare mobile devices for return or disposal.
Direct users to device return processes and support standard check-in/check-out workflows.
Provide high‑quality customer service at the onsite Tech Bar / Client Center.
Maintain accurate updates in ITSM/ticketing systems.
Ensure timely follow-up and issue resolution to maintain user satisfaction.
Shadow existing deskside staff and transition into steady-state operations.
Assist with setup and support for iOS and Android devices (email, cloud sync, basic configurations).