Desktop Support
About The Position
Looking for desktop candidates to support the Summer Internship and Fall New Hire Program for a large financial bank from late April to September. Candidate should have 3-5 years of desktop support experience in a Window 10/11 environment and have installed hardware and software, built new PC, etc. This initiative involves two phases. Phase 1: supporting over 1000 Summer Interns who will be working at BOA over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates will be profiling, installing and configuring laptops/desktops for the Summer interns. They will be installing proprietary applications and market data applications such as factset. Candidates do not need to have market data experience but financial experience and large enterprise experience is a big plus. After the first two weeks they will be providing desk side support to the interns. Common issues that may come up revolve around: network connectivity, adding printers, email issues with Outlook and operating system troubleshooting on Windows 10. After this phase ends then the New Hire program will start. Phase 2: For the New Hire program, they will be doing the same function for about 450-500 New Hire employees. They will be performing the installs/profiling/configuration for about a month and then will provide desktop support to the new hires until the end of September. Responsibilities will include configuration of laptops, encryption, remote configuration, installing and deploying applications such as market data applications, verify users accounts, email, etc. The personnel will be responsible for the configuration of laptops, deploying and configuring LOB applications such along with market data applications. The person will also be providing Technical Desktop support to the summer interns. Some Market Data background training along with Windows Core app familiarity such as Office and Outlook email. We are looking for candidates that are professional with great communication and customer service skills that are flexible with their schedule and can commit to a short term project: April to September. There is always a chance of extension to move to other projects.
Requirements
- 3-5 years of desktop support experience in a Window 10/11 environment
- installed hardware and software
- built new PC
- professional with great communication and customer service skills
- flexible with their schedule
- can commit to a short term project: April to September
Nice To Haves
- financial experience
- large enterprise experience
- Market Data background training
- Windows Core app familiarity such as Office and Outlook email
Responsibilities
- configuration of laptops
- encryption
- remote configuration
- installing and deploying applications such as market data applications
- verify users accounts
- deploying and configuring LOB applications such along with market data applications
- providing Technical Desktop support to the summer interns
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
