Desktop Support

GD Information Technology•Virginia Beach, VA

23h•$64,230 - $86,250•Onsite

About The Position

Transform technology into opportunity as a Desktop Support Supervisor with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Desktop Support Supervisor, you will help ensure today is safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an enterprise team to provide support on multiple Department of War (DoW) networks and enclaves. You will manage services using on-premise hardware and perform regular hardware and software updates. Performs installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to the Enterprise components as required. Additionally, you must be able to implement system management tactics, techniques, and procedures (TTP). How a Desktop Support Administrator Will Make an Impact You will provide systems administrative support in areas such as: Active Directory System Center Configuration Manager (SCCM) Exchange Information Security File Shares PKI Virus protection What You’ll Need to Succeed Education: High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience. Basic Skills/Experience: 2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications. 2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops. Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required Knowledge of Networking fundamentals. Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes. Creating and updating lifecycle documentation as required.

Requirements

3 + years of related experience
US Citizenship Required
Clearance Level: TS/SCI required
Required Certification(s): Security+ CE Certification required; DoD compliance 8570.01M applies
High School Diploma/GED with 3 years of related experience, or Associate degree with 4 years of experience, or Bachelor's degree with 2 years of experience
2+ years in at least three of the following areas: VDI, Active Directory, SCCM, Exchange, Information Security, Desktop applications
2+ years configuration, troubleshooting, and maintaining Windows 11 Desktops
Ability to support a 24x7x365 work schedule, shift work, and travel as required in support of customer initiatives when required
Knowledge of Networking fundamentals
Exposure to DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes
Creating and updating lifecycle documentation as required

Nice To Haves

Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity
Self-starter, motivated, shows initiative, and learns fast
Ability to work on multiple projects simultaneously
Ability to create and maintain sustainment documentation

Responsibilities

installation, repair, and preventative maintenance of laptops, desktops, and Zero Clients
technical support and troubleshooting to Tier 1 & 2 support
deliver technical support to the Enterprise components as required
implement system management tactics, techniques, and procedures (TTP)
systems administrative support in areas such as: Active Directory System Center Configuration Manager (SCCM) Exchange Information Security File Shares PKI Virus protection