Developer/IT Operations Engineer

Burns Brand•Philadelphia, PA

2d•Hybrid

About The Position

Burns is a nationally respected provider of specialized engineering services, bringing highly technical, sought-after engineering expertise to complex transportation and critical infrastructure projects. We are currently seeking a Developer/IT Operations Engineer to join our Information Technology team in Philadelphia, PA . POSITION SUMMARY: Hybrid role responsible for internal application development, IT automation, technical documentation, and hands-on IT operations support (including troubleshooting and improvement of user-facing systems and network-adjacent services). Focus is on improving reliability, efficiency, and customer experience through automation, clear documentation, and operational problem-solving.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
Experience building and maintaining internal tools/applications and/or IT automations.
Demonstrated ability to write and maintain clear, user-ready technical documentation.
Demonstrated troubleshooting experience across systems and services (including configuration-driven behavior).
Ability to learn and support Burns’ internal platforms and tools used by IT operations and internal application delivery.
Strong customer service mindset and ability to communicate clearly with technical and non-technical users.
Strong organization and documentation discipline; ability to manage multiple priorities and complete follow-through.

Nice To Haves

Relevant technical certifications are a plus (e.g., Microsoft, networking, automation).

Responsibilities

Build, enhance, and support internal tools and applications (including admin functions and operational updates).
Develop IT automations to reduce manual work (reporting, data updates, operational checklists, and internal publishing processes).
Create and maintain significant technical documentation (user guides, onboarding materials, internal knowledge resources, and “how-to” instructions).
Document troubleshooting outcomes with clear steps taken, findings, and recommendations to prevent repeat incidents.
Troubleshoot and support IT operational issues spanning collaboration environments, endpoint behavior, A/V systems, identity/access behavior, and configuration-driven service impacts.
Participate in investigations where configuration/security changes may have broader downstream impacts; surface risks and propose mitigation options.
Coordinate with vendors/partners as needed to resolve operational issues and complete follow-through (including logistics and communication).
Provide responsive internal customer support, including triage, prioritization, user communication, escalation, and follow-through.
Maintain internal IT resource locations (posting links/resources where employees find them).