Development Gift Processor Associate

Tufts Medicine•Boston, MA

13d•$22 - $27•Hybrid

About The Position

This role focuses on raising critical philanthropic funds for Tufts Medicine from individuals, corporations, and foundations. This includes critical functions such as development operations (reporting, gift and fund management, database administration, prospect development), corporate & foundation engagement, development communications, engagement with clinicians, patients, and individual donors, case development, and activities that support these functions. In addition, this role focuses on performing duties to support the fundraising and/or development team. These duties may include: Assisting with administering policies and programs associated with public relations, communications, and special events designed to support development/advancement goals. Coordinating annual giving and memorial gift programs. Tracking and recording all donations, fund balances, and donor prospects. Conducting donor-related research to make informed decisions for communication efforts. Cultivating relationships with donors, maintaining donor database, developing donor communication, participating in special events, and acknowledging gifts. May be responsible for developing and managing planned giving programs. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An entry level role that applies broad theoretical job knowledge typically obtained through advanced education. May require the following proficiency: work is closely supervised, problems faced are not typically difficult or complex, and explains facts, policies and practices related to job area.

Requirements

Bachelor’s degree OR; High School Diploma or equivalent AND Four (4) years of relevant experience in one (1) of the following areas: Retail banking, complex data entry, development operations, gift processing, or non-profit data management.
Demonstrable commitment to the highest standards of ethical and professional conduct in alignment with AFP and HIPAA guidelines.
Excellent attention to detail with the ability to manage multiple priorities and deadlines.
Strong organizational skills and accuracy in data entry and recordkeeping.
Proficiency with Microsoft Office Suite, especially Excel and Word; experience with Raiser’s Edge or other fundraising CRMs (Salesforce, Microsoft Dynamics, etc.) a plus.
Strong analytical, problem-solving, and decision-making abilities.
Excellent written and verbal communication skills; strong interpersonal skills and customer service orientation.
Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
Professional demeanor when interacting with donors, colleagues, and hospital staff.
Ability to adapt to shifting priorities and maintain confidentiality with sensitive donor and financial data.
Commitment to supporting the mission, vision, and values of Tufts Medicine.
Strong computer skills in Microsoft Word and Excel.
Working knowledge of IRS laws and regulations governing charitable giving.

Nice To Haves

Five (5) or more years of relevant experience, preferably in a healthcare or higher education setting.
Experience with donor databases such as Raiser’s Edge; familiarity with data import tools, fund accounting, and CASE global reporting standards preferred.

Responsibilities

Accurately processes and maintains records for all gifts, pledges, matching gifts, and donor transactions in the donor CRM (Raiser’s Edge).
Manages all gift scanning, payment processing, and checks depositing in compliance with Tufts Medicine policies.
Ensures donor intent is correctly recorded and funds are properly designated; assists in resolving discrepancies with Finance.
Reconciles daily, monthly, and year-end gift reports with Finance and Treasury; supports audit and reporting activities as needed.
Generates, reviews, and mails timely and accurate gift receipts, acknowledgements, and pledge reminders.
Maintains data accuracy through ongoing cleanup initiatives, including duplicate record management, address corrections, and returned mail.
Enters and updates constituent information, relationships, and gift designations within the donor database.
Supports implementation of data standards and assists in documentation of procedures for gift entry and record management.
Provides administrative and logistical support for department projects and fundraising or stewardship events.
Provides administrative support for general Development Office operations, including answering phones, monitoring general inboxes, and handling interoffice deliveries and mail pickup.
Scans donor checks, performs data entry, and completes other financial record-keeping tasks in compliance with IRS regulations, while maintaining strict confidentiality and handling all donor information in accordance with HIPAA, the Donor Bill of Rights, and AFP ethical standards.
Under the direction of the supervisor, collaborates with gift officers, finance partners, and other internal teams to provide support that ensures accurate reporting and allocation of philanthropic revenue.