Development Team Manager

About the position

Kwik Trip Inc. is seeking an IT .NET Software Developer Supervisor who will provide leadership and supervisory support to the .NET Software Development team. This role is crucial for the development and support of Information Technology solutions that enable the growth of Kwik Trip, focusing on serving customers, co-workers, and suppliers. The supervisor will be responsible for mentoring team members, establishing standards for software applications, and ensuring effective support and maintenance of operational production systems.

Responsibilities

• Provide inter and intra-team vision, leadership, mentoring and guidance to .NET Software Developers.
• Coach and mentor soft and technical skills to the .NET Software Development team members.
• Develop key metrics and service-level agreements for the team.
• Collaborate with team leads and the Manager of Application Development Services to establish standards and guidelines for effective support, maintenance, and integration of software applications.
• Issue analysis, resolution, and support of operational production systems that cannot be resolved by business users and first or second-level support techs.
• Ensure all IT Service Management tickets are monitored, investigated, and managed within pre-agreed upon timelines and business expectations.
• Manage all agreed-upon software-support structure.
• System testing, implementation, and documentation.
• Manage and maintain documents, lists, and pages within the Microsoft SharePoint Application Development site.

Requirements

• Associate's degree in Computer Science or a related field.
• Minimum of 5 to 8 years of related work experience.
• Knowledge of writing code using the Microsoft Visual Studio and .NET Framework.
• Experience with Xamarin Forms.
• Understanding of Apple's app signing and distribution process.
• Knowledge of relational databases (DB2 & MSSQL).
• Knowledge of NoSQL databases (Cosmos db).
• Knowledge of project management concepts / terminology.
• Understanding of Development Operations and Agile software development practices.
• Ability to use Microsoft Office Suite.
• Experience using best-practice file transfer processes (FTP, SFTP, XML, REST, SOAP, JSON, Stored Procedures, etc.).
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks while meeting department deadlines.
• Ability to work independently and on a team of both IT and non IT co-workers / vendors.
• Ability to analyze complex systems, anticipate future needs, and provide concise, thorough solutions.
• Possess emotional intelligence as well as a servant leadership style.

Benefits

• Health insurance
• 401k
• Paid time off
• Bonuses ranging from 8-12% of each coworker's gross annual wage depending on company profitability