Device Manager - Intune, Jamf, Manage Engine, Windows 11, MacOS, iOS

Datasite•Minneapolis, MN

1d•Remote

About The Position

Datasite is looking for a Systems Engineer to join our growing IT Operations team! This is a fantastic opportunity for someone with strong technical expertise in desktop architecture, endpoint support, and device management. The ideal candidate will work closely with cross-functional teams to design, implement, and support scalable, secure, and user-centric solutions. This role will focus primarily on managing desktop and endpoint environments, with an emphasis on modern technologies like Microsoft Intune, Jamf, Manage Engine, Windows 11, macOS, and iOS. You’ll have the opportunity to shape the technical direction of end-user systems, providing strategic oversight while delivering exceptional service to end users. You will be responsible for providing leadership and expertise in hardware and software, security best practices, and efficient desktop lifecycle management.

Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Experience: 5+ years of hands-on experience in desktop architecture, endpoint support, and systems engineering, with a focus on modern endpoint management solutions.
Advanced experience with: Windows OS (including Windows 11), macOS, iOS, Office 365, and other business-critical software.
Microsoft Intune and Jamf for managing both Windows, macOS, and iOS devices.
Endpoint protection, (Manage Engine) patch management, and software deployment using tools like Microsoft Intune and Jamf.
Strong understanding of cybersecurity best practices, including endpoint security, device encryption, and security policies.
Familiarity with Jira for ticket tracking.
Experience with managing business-critical applications and systems in a cloud-based or hybrid environment.
Skills: Excellent communication skills, both verbal and written, with the ability to engage effectively with internal stakeholders and end-users.
Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues.
Ability to work independently and as part of a team to deliver projects and solutions on time.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities effectively.
Experience in providing technical coaching and training to less experienced team members.
Strong understanding of business continuity and disaster recovery planning.

Responsibilities

Advanced Technical Support: Provide third-level support for complex technical issues related to end-user hardware, software, and configurations.
End-User Systems Management: Develop, implement, and continually improve desktop architecture for both Windows and macOS environments. This includes ensuring the availability, reliability, and scalability of systems.
Mobile and Endpoint Management: Manage and support corporate devices using Microsoft Intune and Jamf for both Windows, macOS, and iOS devices. Provide guidance on best practices for device enrollment, configuration, patch management, and security.
Software & Hardware Strategy: Define and implement a technology roadmap for hardware and software solutions that meet business needs while ensuring cost-effectiveness.
Security & Compliance: Work closely with IT Security to design and implement solutions that enhance system security, including endpoint protection, encryption, and compliance with security standards.
Lifecycle Management: Oversee the entire lifecycle of devices from provisioning to decommissioning, including managing software deployment, updates, and patches through tools such as Microsoft Intune and Jamf.
Training & Mentorship: Provide training to first- and second-level support teams, as well as end-users, ensuring consistent and professional technical guidance.
Documentation: Create and maintain user and system documentation, knowledge articles, and best practices for hardware and software configuration.
Collaboration: Work closely with internal teams, including Infrastructure, IT Security, and Software Development, to ensure the seamless integration of desktop systems within the broader IT ecosystem.
Project Management: Lead or contribute to special projects, including business continuity planning, disaster recovery, and technology upgrades, ensuring that all projects align with organizational goals.