Digital Adoption Specialist

Crunchtime•Boston, MA

16h•$75,000 - $85,000

About The Position

As a Digital Adoption Lead at Crunchtime, you will partner with customers, leadership and subject matter experts to develop, deploy, and deliver digital adoption strategies and initiatives that support the accomplishment of business goals. The core business goal is to create “better users” – internally and externally of the organization.

Requirements

Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
Ability to manage several projects simultaneously and operate under tight deadlines
A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management.
Strong organizational skills with a high attention to detail
Strong analytical and problem-solving skills
1-3 years of implementation or professional services experience at a SaaS company
Excellent written and verbal communications skills.
Strong ability to present complex concepts in an easily understandable format.
Equally confident working independently or as part of a team.

Nice To Haves

Background in learning & development is a plus
Proficiency in Microsoft Word, Excel, Powerpoint and LMS Administration is a plus
HTML, CSS, and/or Javascript experience is an advantage
UX background and familiarity with Adobe Creative Cloud Apps is a plus

Responsibilities

Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes.
Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training.
Work closely with client management to determine client training needs, identify skill gaps, assess training effectiveness, and improve/adjust as appropriate.
Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business.
Stay abreast of key trends in digital adoption and integrate them into training solutions.
Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
Develop standards for efficient and consistent digital adoption content creation, deployment, and maintenance.

Benefits

Competitive pay
Flexible PTO
Paid company holidays
Yearly team off-sites
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds