Digital Banking Specialist

First Financial Bank NA • Terre Haute, IN

just now • Onsite

About The Position

If you are a detail-oriented and tech-savvy professional who enjoys assisting clients and colleagues, our Digital Banking Specialist role could be a great fit! This position allows you to provide support for digital banking channels, process client inquiries, and maintain secure online banking services. Apply today and take the next step in your financial services career!

Requirements

• High school diploma or equivalent required.
• Strong computer skills, including experience with Windows-based spreadsheet and word processing programs.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and attention to detail.
• Willingness to learn new things and take initiative.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.

Responsibilities

• Assist Clients & Banking Centers: Provide direct support to clients and banking center associates regarding digital banking inquiries and debit card transactions.
• Assist Digital Banking Requests: Assist with secure emails, process account change requests, and review digital banking transactions.
• Troubleshoot & Resolve Issues: Address digital banking challenges, ensuring a seamless experience for clients.
• Monitor & Process Reports: Review and process daily reports related to digital banking activities.
• Ensure Compliance: Follow internal policies and banking regulations while maintaining data security and service quality.
• Provide Telephone & Email Support: Manage digital banking call queues and respond to secure email inquiries.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED