Digital Channels Operations Manager

Security First Bank•Rapid City, SD

About The Position

Join our team! Apply Today. Grow with us at Security First Bank and find your future in banking. We treat you right. We are seeking an experienced executive to lead our established digital channels team. Are you looking for a career that values motivational, people-first leadership style and has a passion for developing high-performing teams? To be considered as an applicant please complete and sign the online application form at the Security First Bank web site. For additional information or paper application accommodation please stop by 1919 Hope Ct, STE 100, Rapid City, SD 57701 or call 605-718-8060 Role: The Digital Channels Operations Manager is responsible for the Bank’s digital and customer facing channels and services, including consumer and commercial. This position will help to build, train, develop and manage support team for the digital channels for both our customers and internal staff. Responsible for the implementation, maintenance, administration and support of the digital channels software applications. Position is also responsible for researching and writing various policies, procedures and other related documentation or materials. Oversees the contact center and provides information on the overall trending of this delivery channel.

Requirements

Education and/or Experience. Bachelor’s degree in business, finance, technology or related field or equivalent combinations of education and experience.
A minimum of 5 years’ experience in branch banking required and management experience preferred.
Experience with current systems in use by organization is preferred.
Travel is required to communicate the ongoing programs to Security First staff at all branch locations in South Dakota and Nebraska. Expected travel can be up to five times per year, depending on operational needs. One trip per year for annual FIS training is expected.
Interpersonal Skills. Good written and oral communications skills.
Thorough knowledge of banking with emphasis on deposit accounts, branch operations and banking technology.
Ability to analyze and evaluate effect of regulations on internal operations and procedures.
Must possess above average problem-solving skills.
Thorough knowledge of deposit documentation, accounting concepts and applications.
Bank software and related operating systems.
Ability to manage numerous ongoing projects.
Self-motivated and able to work independent of direct supervision.

Responsibilities

Maintain, analyze and troubleshoot electronic banking products.
Documents all issues regarding digital delivery channels and works with FIS, IT, or vendor to resolve.
Acts as the central communications point regarding issues with electronic banking products.
Provides assistance, by researching, testing and documenting functionality before and during implementation of any new digital channels or services.
Provide training on digital channels products and services to internal staff.
Work with Retail Administration to ensure consistent message across platforms and departments.
Works closely with Marketing for web content on development and updates regarding customer education on website and digital delivery channels.
Remain up to date on SFB products and services, as well as regulatory policies and procedures.
Maintains documentation sufficient to demonstrate compliance with Regulations.
Build and manage competent, professional, and proficient Customer Contact Team for all digital channels.
Work closely with COTO to determine Goals, Strategy and Operational Plan for Customer Contact Team.
Establish workflows and review process for all digital channels and their support.
Perform other duties as assigned.