Digital Client Experience Analyst

ADP • Alpharetta, GA

19h

About The Position

In this role, you will serve as ADP’s strategic voice on key digital channels – like Reddit and Q&A discussion boards – developing our presence on these emerging platforms. You will represent ADP with professionalism and creativity, ensuring that client questions are answered, issues are escalated appropriately, and our brand reputation is strengthened in a dynamic social environment. The ideal candidate will also synthesize client feedback and partner with their leaders to influence our product roadmaps and service strategy. 

This role is a collaborator, partnering with other Executive Service Team members, our Public Affairs team, and our ADP Marketing/Brand team. They will also leverage a deep network of subject-matter-experts within ADP to source helpful information and answers for clients.

Requirements

• 2 years of experience in client service required.
• Minimum 2 years of experience in social media management or community engagement roles required.
• Outstanding written and verbal communication skills.
• Able to easily interact with both entry-level employees and the C-Suite.
• Amazing problem solver and resourceful, naturally taking initiative.
• Experience with Reddit and other social platforms; understanding of online community culture.
• Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Nice To Haves

• Experience working with PR or brand teams.
• Background in digital marketing or social media analytics.
• Experience synthesizing and using data to tell stories and influence other teams.
• Experience working with Sprout Social.

Responsibilities

• Manage ADP’s official presence on Reddit, including monitoring conversations and engaging with users.
• Develop and leverage a network of subject matter experts to respond to inquiries about ADP products and services online with accuracy and professionalism.
• Identify and escalate service-related issues to internal teams for resolution.
• Analyze engagement trends to improve ADP’s social strategy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed