Digital Content QA Coordinator

the LEGO Group • Boston, MA

1d • $84,488 - $126,732 • Hybrid

About The Position

Got a knack for accuracy and global flair? Help us craft flawless, localized content for shoppers around the world! Core Responsibilities Support the E-commerce team in the end to end content creation process with quality assurance on the digital assets for LEGO.com Review end-to-end shopper journeys across the website and identify issues, request fixes, and recommend improvements across devices (desktop, mobile, tablet), countries, and languages. Triage and document QA corrections on digital assets to support product, theme, promotion, and campaign launches. Find opportunities to improve the efficiency of managing and publishing content related to products, themes, and campaigns. Collaborate with Consumer Services, external vendors and other partners across the business to validate reported issues and support their resolution. Propose innovative processes, tools, and mechanisms to enhance the overall quality of website content and user experience. Use data insights to see opportunities for improving the user journey and detect country-specific issues. Support the execution of online content A/B testing by ensuring the correct assets are deployed for each test. Coordinate with translation vendors to report, track, and resolve translation errors on the website. Play your part in our team succeeding As a part of the LEGO Retail organization, the Global Ecommerce team drives the commercial performance and development of LEGO.com. This role involves collaborating with global colleagues in Ecommerce, Marketing, Consumer Services, and our external agency. It monitors and improves the quality of our content so shoppers can easily find what they want. Shoppers can purchase expertly regardless of their country, language, or device!

Requirements

• Bachelors degree or equivalent experience in Marketing or related field.
• Experience working in eCommerce, ideally in a direct-to-consumer environment.
• Good communications skills, both written and verbal, with the ability to work with collaborators across the business at varying levels.
• Great attention to detail and determination to see issues through to resolution.
• Ability to prioritize workload.
• Strong grasp of online business tools and processes, capable of pinpointing and addressing the root causes of quality issues.
• Understanding of user experience and eCommerce website guidelines.
• Valid passport and ability to travel internationally up to 5%.

Nice To Haves

• Ability to communicate in languages other than English is a plus, with preference for French, Japanese, Spanish, Korean, Dutch, or Italian. However, all language skills are valued and considered.
• Experience working with Contentsack or similar CMS a plus.
• Previous experience in translation or proofreading is a plus.

Responsibilities

• Support the E-commerce team in the end to end content creation process with quality assurance on the digital assets for LEGO.com
• Review end-to-end shopper journeys across the website and identify issues, request fixes, and recommend improvements across devices (desktop, mobile, tablet), countries, and languages.
• Triage and document QA corrections on digital assets to support product, theme, promotion, and campaign launches.
• Find opportunities to improve the efficiency of managing and publishing content related to products, themes, and campaigns.
• Collaborate with Consumer Services, external vendors and other partners across the business to validate reported issues and support their resolution.
• Propose innovative processes, tools, and mechanisms to enhance the overall quality of website content and user experience.
• Use data insights to see opportunities for improving the user journey and detect country-specific issues.
• Support the execution of online content A/B testing by ensuring the correct assets are deployed for each test.
• Coordinate with translation vendors to report, track, and resolve translation errors on the website.

Benefits

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level