Digital Customer Success Manager

Procore Technologies • Austin, TX

6d • Remote

About The Position

We’re looking for a Digital Customer Success Manager to join Levelset, a Procore Company’s Customer Success Team. In this role, you’ll proactively and reactively engage with customers in our scaled book of business. You will own a defined book of business and use customer data, product analytics, and engagement insights to identify where to focus your time for maximum impact. You will also support reactive requests, ensuring customers receive fast, thoughtful, and value-oriented responses. As a Digital Custom Success Manager, you’ll partner with Customer success, Revenue Operations, Sales, Marketing to drive value through digital-first engagement strategies. You will use your analytical skills, operational tools, and mass communication skills to engage your portfolio of customers to increase adoption and retention across your book of business. This is a great opportunity to join a team that is focused on growth. This position reports to the Manager of Implementation Services and Revenue Enablement and will be based in New Orleans, Austin, or Remote. We’re looking for someone to join us immediately.

Requirements

• 1+ years of experience in Customer Success, Account Management, or Customer Operations.
• Experience managing a high-volume book of business in a digital or scaled customer engagement model.
• Strong analytical skills with experience using CRM and product analytics tools.
• Data-driven mindset with the ability to interpret usage trends and engagement signals.
• Excellent prioritization, time management, and multitasking abilities.
• Clear written and verbal communication skills with a customer-centric approach to problem-solving.

Nice To Haves

• Experience in SaaS or technology-driven environments preferred.
• Familiarity with customer success tools and programs, such as Salesforce, Gainsight, HubSpot, health scoring models, or digital engagement campaigns.

Responsibilities

• Manage a digital book of business, engaging customers through a digital-first model to drive retention and growth.
• Drive adoption and expansion through strategic touchpoints, campaigns, webinars, and automated outreach.
• Analyze customer health signals (usage, engagement, lifecycle stage, risk indicators) to guide proactive engagement.
• Prioritize outreach based on revenue potential, risk level, expansion opportunities, and lifecycle stage.
• Respond to inbound customer inquiries, troubleshoot issues and ensure timely resolution.
• Collaborate cross-functionally with Support, Sales, Product, and RevOps to improve customer outcomes and segmentation models.
• Monitor product adoption and deliver enablement resources such as walkthroughs, guides, and best practices aligned to customer goals.
• Contribute to scalable success programs by improving digital plays, automation workflows, and identifying friction points.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed