Digital Exceptions Specialist

ABC Legal Services

9h • $15 - $17

About The Position

Detect, triage, and resolve digital work that falls out of standard processing. This role focuses on preventing silent stalls by identifying exceptions early, taking clear corrective action, and returning work to the normal processing flow as quickly as possible.

Requirements

• Experience in digital operations, workflow processing, or exception handling environments
• Strong attention to detail and comfort working in queue-based systems
• Ability to follow structured processes while exercising sound judgment
• Clear written communication for documentation and cross-team coordination

Nice To Haves

• Familiarity with ticketing, alerting, or workflow management tools
• Experience working in SLA-driven or high-volume operational environments

Responsibilities

• Monitor alerts, queues, and aging work to identify stalled or at-risk items
• Flag potential SLA risks early and escalate per defined thresholds
• Maintain accurate visibility into exception status and backlog health
• Categorize exceptions using defined taxonomies and workflows
• Execute prescribed resolution steps, including internal fixes, resubmissions, and follow-ups
• Partner with upstream or downstream teams to unblock work when required

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed