Digital Experience Product Manager

Rogue Credit Union • Medford, OR

5d

About The Position

The Digital Experience Product Manager serves as a strategic partner within the Digital Experience team and leads the creation, optimization, and evolution of both third-party and custom developed digital banking applications within the credit union's digital banking platform. This role is responsible for driving ideation and implementation by partnering with teams across the organization. Reporting to the AVP of Digital Products and Platforms, the position drives product enhancements, integrates member feedback, and works closely with UX, Development, and enterprise teams to deliver meaningful digital solutions that support Rogue's Vision, Mission, and Values.

Requirements

• Five years to eight years of similar or related experience.
• A bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
• Strong influence and alignment building skills across departments, along with the ability to facilitate discussions, navigate conflict constructively, and build consensus around product priorities and decisions.
• High level of professionalism, diplomacy, and stakeholder engagement when working with internal teams, leadership, vendors, and partners.
• Possesses strong analytical thinking with the ability to interpret data, identify trends, assess complexities, and make informed recommendations.
• Excellent time management and the ability to prioritize shifting demands while maintaining accountability for deliverables.
• Advanced written and verbal communication skills are essential, including the ability to translate technical concepts for non technical audiences and communicate effectively with developers and leadership.
• Proficiency with Microsoft Office and familiarity with product and project tools such as ClickUp, Jira, Confluence, Figma, Visio or Miro, as well as comfort working within Agile, Scrum, or Kanban methodologies.
• Strong critical thinking, problem solving, and risk mitigation skills are necessary, along with resourcefulness, dependability, confidentiality, and a collaborative team orientation.
• A bias toward action, a strong sense of ownership, and a drive to deliver high impact digital experiences are also important for success.

Nice To Haves

• Desired degree types and certifications include but are not limited to business, analytics, marketing, or similar experience.
• Industry recognized certifications (e.g., Product School, Pragmatic Institute, CSPO, AIPMM, UX related certifications) are valued but not required.

Responsibilities

• Leads the continuous improvement of digital banking applications within Rogue’s digital platform by using analytics and member feedback to identify, prioritize, and measure meaningful enhancements.
• Partners cross-functionally with UX, Development, Digital Experience, and Project Management teams to design and deliver digital banking enhancements guided by member insights.
• Drafts clear, actionable user stories with acceptance criteria that guide product development and optimization.
• Manages the product backlog in partnership with Digital Experience, Development, and Project Management by creating, organizing, and maintaining well defined backlog items that are strategically prioritized and consistently aligned with Rogue’s business objectives.
• Integrates member feedback from surveys, usability testing, and support channels into planning for the product roadmap.
• Proactively performs other related duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level