Digital Representative-Guest Services

Kansas City Royals • Kansas City, MO

2d

About The Position

Monitors social media and digital communication platforms in real-time during Kauffman Stadium games and major events to provide assistance and service recovery to guests.

Requirements

• High school degree required. Prefer candidate pursuing a college education and career in sports management, business or hospitality services.
• Must have good knowledge and operating skills with computer programs
• 1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail).
• Must be available to work all home games remaining in the season
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing and motivated
• Ability to lift items weighing as much as 20 pounds
• Must be able to work in a seated position for majority of workday
• Must be able to be productive utilizing a computer keyboard and telephone
• Must be comfortable walking to navigate the facility to access the office, concourse, etc.
• Must be able to work extended hours and/or weekends as required by deadlines and event scheduling

Nice To Haves

• Prefer candidate pursuing a college education and career in sports management, business or hospitality services.
• 1 – 2 years Guest Service experience preferred (e.g. hospitality, entertainment, retail).

Responsibilities

• Monitor live tweets, the texting assistance program, Royals guest services email inbox and other digital communication platforms during Kansas City Royals games and Kauffman Stadium major events
• Respond to guest feedback and special requests via digital platforms while providing an outstanding customer service experience
• Respond to guest services phone calls during games and events
• Assist the Guest Experience Specialist with the review and responses of the Digital Gameday Experience Surveys during shift when needed
• Assist the Guest Experience Specialist with entering incident reports into ABIMM
• Other items assigned as necessary

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED