Digital Merchandise Coordinator
About The Position
We are looking for an ambitious, detail-oriented, and collaborative Digital Merchandising Coordinator to join the Outdoor Research Direct to Consumer (DTC) team. This role will manage our digital product catalog, including seasonal launches, product discovery, merchandising, pricing, promotion/sale management, and end-of-life processes. Your primary job functions require a blend of art and science, where you will be required to translate product and website performance data into actionable insights that better bring our product stories to life on site. In this role, you help ensure our Shopify storefront provides a unique and elevated shopping experience that matches the expectations of our loyal and new customers. You will work collaboratively with Customer Service, Demand Planning, Product Development, and Brand Marketing team members, along with the rest of the DTC team. The Digital Merchandising Coordinator will report to the Ecommerce Manager.
Requirements
- Bachelor’s degree in e-commerce, marketing, communications, or related field
- 0-2 years’ experience working in ecommerce, any Shopify exposure a plus
- Experience working in Excel (including V-Lookups) and bulk managing large data files
- Exposure and/or some familiarity with Google Analytics and/or other marketing or ecommerce analytics tools
- Strong quantitative skills to analyze sales reports & campaign results and implement action plans
- Strong project management, problem solving, and communication skills with the proven ability to handle multiple priorities and deadlines with attention to detail
- Ability to demonstrate big picture thinking and knowledge of company initiatives, business priorities and cross-functional relationships that can be translated to customer-facing strategies
- Self-motivated, results-oriented team player mentality
- Adaptable to changing priorities and flexible to urgent issues
- Desire to consistently learn and apply new technologies
Nice To Haves
- Passion for the outdoors and Outdoor Research’s core activities is a plus
Responsibilities
- Build, launch, and maintain all digital product listings
- Manage product discovery and category page merchandising, aligned to DTC editorial calendar and brand storytelling throughout the year
- Own the item attribution, categorization, seasonal presentations, and visual filter management to enhance customer navigation
- Coordinate product launches by partnering with product managers, inventory, and marketing teams to ensure accurate images, inventory presentation, and compelling product copy
- Manage technical aspects of product catalog maintenance, including routine Excel imports, Notify Me functionality, product setup, and redirect management
- Develop and analyze merchandising reports to inform ongoing site merchandising strategies and optimizations, supporting overall site KPIs
- Explore and leverage AI-powered tools and automations to enhance our merchandising strategy and present a more personalized experience to our customers
- Proactively identify areas of opportunity for new products, address digital product-related issues, and determine needs for onsite merchandising and product discovery
- Monitor competitive landscape for emerging DTC merchandising trends and identify opportunities for continued innovation on OR.com
Benefits
- 11 paid holidays each year and 3 floating holidays
- PTO/PSST
- Transportation benefits
- Paid volunteer time
- Comprehensive medical, dental and vision plans
- 401k with discretionary company match
- Ron Gregg Annual Outdoor Benefit
- Bouldering wall and Gym
- Product discounts
- Employee interest groups including various sports activities
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What This Job Offers
Career Level
Entry Level
