Digital Operations Manager, Amazon Music Digital Operations

Amazon Music • Seattle, WA

1d

About The Position

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. We are seeking a music aficionado Digital Operations Manager for our Global Digital Music Operations team. In this digital supply chain role, you will have the opportunity to manage high volume, high value catalog for our global services. A key part of this role will be overseeing catalog ingestion via the global digital supply chain, as well as interacting with external content providers and internal partners. You will provide primary operational and technical support to external vendors, distributors and aggregators participating in Amazon’s digital offerings, ultimately responsible for making sure our offering is complete, timely and available for our customers around the world. You may participate in operational planning and process improvement via automation, working with various external operations teams and internal stakeholders to deliver against operational objectives. About the team The Digital Music Operation team is responsible for ingestion and management of content for all Amazon’s digital music services around the globe. Our goal is to build a compelling music catalog, using technologies and processes that create distinctive products for our customers. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. Come join us as we make history by launching exciting new projects in the coming year. If you are a music lover and want to be a part of Digital Music evolution – this is the place to start!

Requirements

• Bachelor's degree or equivalent
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in technical support
• Experience influencing senior leaders/stakeholders
• Experience implementing repeatable processes and driving automation or standardization
• Experience using data and metrics to drive improvements
• Experience defining and executing program requirements
• 5+ years of working cross functionally with tech and non-tech teams experience, or Bachelor's degree
• 5+ years experience in program or project management in a technical, e-commerce, or media-related environment.
• Experience working with large, complex data sets
• Experience in management with demonstrated leadership skills and proven ability to take on and create new assignments
• Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
• Experience with advanced use of SQL for data mining and business intelligence, or experience applying key financial performance indicators (KPIs) to analyses
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Degree in advanced technology, or experience in a professional field or military
• Music Industry experience, particularly within the global digital music supply chain and landscape
• 5+ years managing external accounts (experience with major record labels and distributors a plus)
• 5+ years of demonstrated results in a technical, e-commerce, or media-related environment.
• Music lover and passion for improving the digital music customer experience

Responsibilities

• Provide primary operational and/or technical support to external music vendors, distributors and aggregators.
• Manage all aspects of the client operational relationship, representing the company while also partnering with internal cross-functional teams to drive implementation and execution of objectives.
• Protect and enhance revenue by ensuring the seamless flow of catalog to Amazon Music globally, monitoring and maintaining high operational standards, and working with partners to improve performance
• Understands and correctly applies a wide variety of software and internal tools to manage digital assets, troubleshoots issues and resolve failures acting as a subject matter expert from content receipt all the way to consumption by our global customers.
• Establish and meet operational goals, plan related metrics, track and socialize progress to Sr. Leadership
• Work cross functionally with product management, engineering, frontend client teams, operations and program teams to document and define initiatives and drive them through execution.
• Act as a thought leader in defining success criteria and understanding business needs of partner teams in an ever-changing business environment.
• Make recommendations that balance short team needs against the long-term business benefit. Balance competing and conflicting priorities across teams and escalate effectively when needed to advocate for the needs of the organization or customers, even if it may seem uncomfortable.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level