Digital Operations Manager

Yancey Bros. Co.•Austell, GA

8d•Onsite

About The Position

We are a leading Caterpillar dealer delivering world-class products, services, and digital experiences across construction, agriculture, and industrial markets. As our digital ecosystem expands including Parts.Cat.Com (PCC), Cat Central, VisionLink, SIS2.0, and other Caterpillar applications, we are hiring a Digital Operations Manager to ensure these platforms run reliably, perform effectively, and are consistently supported across the organization. The role focuses on stabilizing platforms, resolving customer-impacting issues, supporting internal teams, coordinating with Caterpillar and IT, and reinforcing the execution of the company’s digital strategy. A major component includes communicating system enhancements, platform changes, and training opportunities to both customers and field teams to ensure clarity, readiness, and confidence in using digital tools.

Requirements

The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree in Business, Information Systems, Communications, Analytics, or equivalent experience.
4 to 5 years in application support, digital operations, customer support, or systems support roles.
Experience supporting and troubleshooting digital platforms (e.g., e-commerce, telematics, mobile apps) including triage, escalation, testing, and coordination with IT or Caterpillar support teams.
Excellent written and verbal communication skills with ability to translate technical changes into simple, user-friendly language.
Experience supporting internal teams, resolving platform issues, and executing standardized workflows.
Ability to interpret platform usage data and support metrics to drive operational improvements.
High comfort level with KPIs, dashboards, scorecards, and performance reporting.
Willingness to work onsite and travel occasionally to branches across Georgia.

Nice To Haves

Experience with Caterpillar digital systems (PCC, Cat Central, VisionLink, SIS2.0).
Background in heavy equipment, industrial B2B, or construction industries.
Experience with CRM tools (Dynamics 365).
Bilingual (English/Spanish) is a plus for supporting diverse customer segments.
Experience working with AI enablement including tools and operational efficiency.

Responsibilities

Act as dayâtoâday operational owner for PCC, Cat Central, VisionLink, SIS2.0, and other Caterpillar digital applications to eliminate friction points and address root causes.
Execute and reinforce the company’s digital strategy through operational processes and support routines.
Troubleshoot customer and internal issues; manage escalations with IT and Caterpillar Digital.
Maintain and enforce existing digital operational playbooks and procedures.
Handle regression testing, release validation, readiness checks, and communication of platform changes.
Proactively communicate system enhancements, new features, processes, and release changes to customers and internal teams.
Ensure customers receive timely, accurate support when using digital applications.
Support training initiatives by providing updated learning materials, job aids, and platform usage guidance to field teams and customers.
Provide in-person support at branches and regions to help internal teams effectively use digital tools.
Validate workflow adherence, resolve operational challenges, and reinforce consistent tool usage practices.
Partner with sales, product support, and operations to ensure digital tools complement daily workflows.
Track platform performance, support KPIs, and operational metrics.
Build simple dashboards or reports to provide visibility into digital operations health.
Highlight gaps in execution, system stability, or training needs.