Digital Product Manager Lead- Credit Card Originations

About the position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead within PNC's Retail Lending Digital organization, you will be based in Pittsburgh PA, or New York, NY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

Responsibilities

• Responsible for Credit Card Originations digital experience as the lead Product Owner on the team.
• Craft incredible customer experiences from discovery through execution delivery to customers, working closely with business partners to understand needs and priorities.
• Partner with internal and external designers and usability testers, solution architects, and development leads to make the experiences a reality.
• Drive the use of data to monitor and measure success.
• Bring awareness to internal stakeholders on best-in-market design patterns and trends through ongoing competitive analysis.
• Present new digital customer experiences to legal, risk, and compliance stakeholders as well as executive leaders for feedback and alignment.
• Engage in ongoing problem-solving with a diverse team of partners.
• Thrive in a fast-paced environment and handle a high volume of priorities a day.

Requirements

• Strong understanding of APIs, data handling, and back-end development.
• Strong analytical thinking and problem-solving skills.
• Ability to self-serve to address challenges.
• Quickly learn new technologies and processes.
• Influence stakeholders with clear and effective communication across business and technology topics.

Nice-to-haves

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• Robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• Between 15 to 25 vacation days each year, depending on career level and years of service